Broken TV Base-Poor Customer Response from Amazon & Samsung!
4 June 2014
Summary: I received this TV on May 21st and assembled the base on the 22nd. Had me and my wife not walked away after placing the TV into the entertainment center, it would have crashed onto the floor because of the defective base and the EXTREMELY POOR DESIGN OF THE BASE!! I called Samsung that night and they told me this was an Amazon problem!! I called Amazon and they told me the new base had been ordered and would be delivered on that Saturday.
Summary: From the first moment I turned on the TV (after setup) the unit continually power-cycled every 2-5 minutes. I contacted Samsung support who walked me through resetting the TV, attempting to check for software updates. After many failed attempts I could finally see there are no updates available (v 1005). Returned the unit and seriously considering a different brand as a replacement.
Summary: The picture and such is OK. The real sanfu is the Smart component. Save yourself $300 and get anything that is not Smart. You have to enter all the commands via the hunt and peck remote. There is no way to hook up a keyboard to this. You may be able to use a keyboard for some things but not You Tube or Net Flex. If you want to determine who has the best TV - call their customer support. Samsung's customer support is a joke. TV might be OK but the Smart aspect is bad.
Summary: I purchased a 55 inch Samsung LED TV from Amazon. Amazon was great. Fast and easy delivery. Unfortunately after 10 months, the TV stopped functioning at all. It made a clicking sound when you pressed the power button, but no image or sound. Fortunately, it was still under warranty. I contacted Samsung. They sent out a local repairman who fixed the TV. He mentioned it would have cost $1000 for the repair (replacing 2 circuit boards) if I was paying for it.
Remote broke, power cycling problem, appalling customer service
18 April 2014
Summary: We bought a new Samsung 55 in LED TV in Dec 2013. By Feb 2014, the remote control stopped working. We called Samsung Customer Service and they sent us a new one for free. So far, so good, but it would have been nicer to have a remote that didn't break in the first place. In Mar 2014 the TV developed an irregular power cycling problem, typically when we used online applications like Netflix, but also when watching cable.
after 3 months it stopped working - Warranty took 4 weeks to fix the TV
3 April 2014
Summary: The TV went off 3 months after purchase. Samsung warrant will not replace, but they promise it will get fix. after 2 weeks a tech shows up and replaced the 2 only cards inside the TV. wow, it didn't work. The tech now says that the problem is the screen (the only component left), he had to order. After another week (3 so far) the tech call a says that he will be at the house at around 10:45 and he will call. My phone was out and I called at 11:00 AM....