Reviews and Problems with Samsung UE55D7000 / UA55D7000 / UN55D7000
Showing 1-10 of 16
Customer service? Remote control?
Thomas Wallner "Not delivered", Amazon
20 March 2013
Summary: The TV is really nice. But: TV remote stopped working. I called Samsung and explained that the remote control was malfunctioning. They send a tech who insisted to replace all kind of parts (bluetooth panel and some other panel). Then he finally realized that the remote does not work. Of course, he only had panels with him and no remotes. Thus, he could not replace the remote. After three weeks a new remote arrived and things where fine ...
Summary: Samsung and Amazon work fine on other models, but not this one. Tons of chatter on the net with this. I just went several rounds with Amazon, and they claimed that the hardware (ie processor) won't work with their service. Personally, I find it baloney. Other models of Samsung before and after work just fine. And other software such as Netflix work without issue. Their answer was to buy a Roku. Personally, I'd skip paying for Amazon right now and stay with Netflix.
Summary: My experience with this product gets worse and worse. I gave up ever being able to stream Amazon Instant Video and bought a Roku. Today I am trying to stream the Olympics with this TV. First of all, the QWERTY remote just inputs the number "1" when I press a letter key trying to input text.
Summary: Bought this TV recently (not at amazon) and it did not meet my expectations at all. They say this is SMART TV but there is nothing SMART in this TV and I would say this is CRAP TV. Pros: Good picture quality(so far). Again, If you just want to watch cable, you don't have to go for expensive smart TVs. Cons: 1. It is too slow to respond to the remote and takes for ever to load. 2. Crappy navigation, between the apps and with the applications. 3.
Summary: This looked like a great TV when I bought it. Unfortunately a few months after the warranty expired, rows of dead pixels made the display useless. Samsung service told me the panel was defective and needed to be replaced for $850, and samsung customer relations told me that because the TV was out of warranty I was should take a hike.....had to throw it in the dumpster and get a Panasonic instead....
Summary: I bought this TV partly for its Internet capabilities. Bad decision. The wireless doesn't work. It fails to connect almost every time. It can't auto-populate the IP address. On rare occasions it works. Usually it doesn't. Customer support agents are non-technical people reading a script. Typical outsourcing stuff. Completely unhelpful. The last agent told me my wireless router must be less than 8 feet from the TV to work. I tried that, but guess what...it didn't work.
Summary: Samuwng UND557000 TV quit working after 3 days the set would not turn on, just clicked. Tried to get a replacement TV through Amazon but they did not have one available. The not working TV was returned.
Summary: I bought this TV and it has clouding problem. all of the do, Samsung has replaced the panel twice no improvement what so ever , Samsung would replace the TV whit exact same model and nothing else STAY AWAY FROM LED TV AND GO GET A PLASMA, LED TVs are edge lit and uneven screen causes some spots to appear brighter while watching a dark seen, TO TEST go hook the TV up to a computer, go to you-tube and search for BACKLIGHT BLEEDING TEST video the you see what i am talking...
Summary: very very bad product. I could not believe it. The TV looks nice and attractive, but when I started using it, it stopped working after one hour. I could not get any help from customer service. I returned the product immediately. It is bad deal. I ended up buying Toshiba.