Summary: Let me begin this review by stating that Amazon.com has been VERY good about helping me with my problem. Their return policy and customer service are among the best in the industry. NOW: Samsung is a different story. I bought this television based on the specs, the online reviews and Samsung's own website. The screen size and the price point seemed great for us. When it arrived, it was even more beautiful in person. Sadly, the picture quality was awful.
Summary: I just received the TV two days ago, there is no problem until this afternoon when I was watching a regular cable channel, the TV suddenly showing a lot of lines on the screen and eventually the screen turns to dark, I have tried to power cycle it but still got the same result. Very disappointed and can't believe that such an expensive TV can die in 2 days new out of the box.
This TV set: BAD. Samsung customer service: Surprisingly good.
K. Weiss, Amazon
30 September 2009
Summary: I bought this TV in May'09, and I was impressed with the form factor, how thin it was, etc. But there were all kinds of issues with the image, and if you read the other reviews right here on Amazon you'll see that there's a common issue with the lighthing coming from the corners. I'm not that picky... but this is bad, it's there all the time, really annoying. The 240 hz feature is another real pain, makes it almost impossible to watch.
terrible customer service for a product that never worked
epinionated "4U", Amazon
9 September 2009
Summary: The TV set itself is incredible...if it worked. Picture is clear, contrast and resolution are amazing. Then there's the warranty As soon as we took the set out of the box, it turned on and powered itself off. The set acted possessed, maxed the volume out, switched inputs at random, very odd stuff. I put in the trouble ticket with Samsung Warranty, and they said a service person would visit in 2 business days.