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8.5 out of 10

Samsung UN32ES6500

Best Price at Amazon

Reviews and Problems with Samsung UN32ES6500

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Overall 2

Small flaw made impossible by the worst customer service ever

MCC Phoenix, Amazon
25 January 2013
  • Summary: Would love the TV, except it came with a defect in the screen that Samsung refuses to deal with. The tv has a bright triangular spot at the upper right hand corner. I spent 20 minutes in chat with a company rep, who had me initiate the program setup from the start. When it did not change the picture flaw, I emailed a picture of the screen from my phone.
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Overall 2

Samsung's SmartHub doesn't work.

James McCauley, Amazon
10 January 2013
  • Summary: I specifically bought this TV to use in a workout room via the wireless connection. It worked about half the time before I finally called Samsung. At the time I called, I was told they're aware of many problems with SmartHub and they were planning on adding a server. They have no idea when that will be completed. As the conversation went on, they then admitted that their SmartHub application was down and was "currently updating". Again, no idea when it would be up.
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