Reviews and Problems with Samsung UN60D8000 / UE60D8000 / UA60D8000
Showing 1-10 of 16
This "SmartTV" is Dumb - Nothing but Problems - UPDATE
Billy J. Locke, Amazon
20 April 2013
Summary: We enjoyed our new TV for about 4 months. Then, it began to intermittently turn off and immediately turn back on. I contacted Samsung and was told to unplug the TV from the surge protector and plug it directly into the wall. I did but continued to experience the same frustrating problem. Called Samsung again. This time, I was told that the firmware needed to be updated and was sent a link to download and install the update. The link didn't work. Called again.
Summary: As a long time Samsung supporter, I would typically rant and rave about Samsung televisions however, due to poor quality of their previous flagship product and poor customer service please purchase at your own discretion. Samsung televisions although supposedly fixed, have been using poor capacitors causing the power supply to just click and never turn on. One would think oh changing capacitors no problem but why should you have to change it?
Summary: I purchased this TV 14 months ago (so I'm now 2 months out of warranty) and the TV failed. After a little investigation, it turns out this is a common problem (no power, clicking noise), where several of the capacitors burst. There was a class action suit against samsung for the exact same problem on 2008 8000 series TVs, and CBS Chicago is reporting on numerous occurances with the 2011 & 2012 models.
Summary: Considering this is supposed to be a "flagship" model, I'm extremely disappointed. If you are looking for help with this matter, i've found out the issue is called, "floating blacks" or "brightness pops". The buzzing is also a WELL known issue. However, Samsung customer support will completely deny that either of these issues exist. The TV isn't ALL bad so I'll list the things I DO like about it.
Summary: I bought Samsung UN60D8000 on New Year Eve of 2012. The product seem to be very good. However, I have a couple issue with setup. Setting TV channel is taking too long. It is very difficult to customize TV channels. The QWERY came with the TV. Though it helpful, I do not please with its function, too slow and difficult to move. I wish they have a full size keyboard/mouse instead. I watch the demo 3D show. it impressed me.
Summary: First of all, this is a top of the line product, and as such I expected excellent customer service as well as excellent product quality, I got none of the above. The T.V. performed to perfection for the first month after I installed it, then the Bluetooth module on the T.V. stopped working, that means that the 3D glasses cannot connect to the TV so the 3D function is useless, also the QWERTY remote connects via Bluetooth to the TV, rendering the remote useless as well.
Summary: I'm now on my 3rd (and last) TV from Samsung. I have two 2011 plasmas that have worked great (with an outstanding picture) but I can't say the same on their new LED product. First TV would turn off and back on unexpectedly after about 5 days of use. The second had no picture when starting up. The third is similar to first...shutting off unexpectedly and coming back on. All were purchased at a local Chain store in Naples, FL so perhaps they just got a bad batch.
Broke within the first 6 months, horrible customer service.
Sincerely Disappointed, Amazon
15 May 2012
Summary: SAMSUNG HAS HORRIBLE CUSTOMER SERVICE! I have had a Samsung 55" LED 3D TV, UN55D8000, for 6 months and it's already failing. It started with a black horizontal line and now has a pink vertical line to go with it. The TV is still under warranty, I've called customer service multiple times, my first service request submitted they said was mistakenly cancelled by Customer service... and now it has been multiple weeks and still no fix to an unwatchable TV.