Summary: had tv 11 months now no picture. Called samsung and get told that the tv is past manufacturers warranty even though I explain I haven't had it a year. Loved samsung tvs, even referred people to buying as well. first all the hdmi inputs went out but one. Now no picture. Don't think I will buy another samsung product. Apparently you're on your own when it even gets close to the warranty being out. Pathetic.
Samsung Has The Worst Customer Service I Have Ever Dealt With
Matthew Nichols, Amazon
19 June 2013
Summary: I purchased this television in January of 2013 and was very happy with the TV... until April when the television stopped working. I have been in contact with Samsung technical support and still have a broken TV almost two months later. By far and far the worst customer service I have ever received.
Summary: The picture was obviously great but there was a huge buzz directly in front of the screen where I sit about 12-15 feet away. The buzz would overpower any low volume scenes in whatever I was watching. I spoke to Samsung 3 times and while they were very nice and tried to be helpful, their suggestions did not work (tried lowering brightness, contrast, and plug directly into the wall).
Summary: This television is being returned for the second time. There are 3 modes in which to watch a program... Standard, Movie, and Dynamic. You cannot watch any satellite program in movie or dynamic mode or it will distort all dark colors and background. If you play a movie in standard mode, it is very dark. It is horrible! I have upgraded to a pn64E7000, and I hope it will be better.
Manufacturing defects not yet resolved - purple hue
Philip Van Riper, Amazon
13 November 2012
Summary: Multiple models of Samsung TVs fail just beyond one year. A horizontal purple hue covers the top half of the screen rendering the tv un-watchable. This is well documented across many of their lines, yet they have yet to fix the issue, nor replace the defective sets. Their help line is useless and act as though it's the customers fault. Don't risk it, but another brand...again, this is happening across many samsung model lines.
Summary: The good: very good image quality, better than their LED TVs. The bad: After using it for 4 months the screen is already burned, in the areas where the TV displays subtitles. While I understand burn-in or retention from watching CNN tickers, games, fixed logos, etc. this was caused by the TV's own firmware.
Summary: I have purchased Samsung products ranging from HDTVs to Phones. Older products were ok. The quality in the last 5 years is TERRIBLE. They will not stand behind their products. Google Samsung products/problems if you doubt this. Save your money and your sanity! Please see the reviews of Samsung at: Consumeraffairs.com You are going to be extremely fortunate if your Plasma does not develop problems; mine did - just after the warranty expired.