Summary: Just wanted to step in for the group having issues after 2 years of use as well. I am now experiencing the extreme purple banding on the display which is cost prohibitive to get repaired. I was already disappointed over the change in the 3d glasses that support the TV that Samsung made now having the TV failing with no recourse is even worse. For the price paid on this TV the failure is unacceptable based on the limited use this TV receives normally.
Summary: First TV was broken but Amazon was great and replaced asap. After a year of use the TV started showing red lines on the right side of the screen. Samsung customer service from top to bottom has been a total nightmare. Their tech support has no clue and just sends you from one idiot to the next. They act like you purchase a $20 dollar item instead of a 2,000 one.
"Great while lasted but 6 months after purchase it Broke"
8 August 2011
Pros: Awesome picutre, bright, great web apps
Cons: Apparently Samsung TVs are very fragile. Samsung warranty service is non-existant -- seriously, read all the horror stories about broken TVs (even still under warranty like mine) and Samsung just ignores customers.
Summary: Me too am a victim of the dreaded Samsung plasma cracks, filled a claim, tech came over and wrote down on the inspection note the TV was clearly not damaged on the outside, there was no point of impact but the plasma module inside the TV had 2 spider cracks. He took pics and sent them to Samsung and got denied.
Summary: Initially, I was going to write a book about how I was deceived by Amazon and its affiliate regarding the TVs condition and the promotional financing offer for this tv but I will take the high road for now and just say beware of purchasing this model because like many other reviewers I received the Big Boy "PN58C8000" just to find about 30+ cracks in the TV's screen.
Summary: Product worked for all of 7 days. No picture whatsoever. Samsung was contacted and while the TV is under warranty I'm still waiting to be contacted as to when service will be provided. Will not be purchasing any Samsung products in the future.
Summary: TV had great picture when it worked, but it broke after 4 months. Samsung sent 2 repairmen who could not fix it. We have now spent another 2 months trying to get a refund. The service support is a joke, they just can't make a decision quickly. It's a real shame as I want to buy their products, but this has left a real bad taste in my mouth.
Summary: I bought this set on a pre-boxing day sale mostly based on the strength of the editor and consumer reviews on CNET. I was incredibly happy with the set until it died after 8 days off use. I was in my kitchen when I heard a very loud snap or crack noise come from the set, now there is no picture at all or even menus. The power indicator comes on and the little samsung jingle it plays on start up but that is it.