Summary: Do not purchase Samsung Plasma products!! This Plasma TV lasted less than 30 months and developed the well documented "Blue Ribbon" issue when the picture had a white background. As of this date, Samsung has indicated that no relieve is available to me.
Summary: Just wanted to step in for the group having issues after 2 years of use as well. I am now experiencing the extreme purple banding on the display which is cost prohibitive to get repaired. I was already disappointed over the change in the 3d glasses that support the TV that Samsung made now having the TV failing with no recourse is even worse. For the price paid on this TV the failure is unacceptable based on the limited use this TV receives normally.
Summary: Owned the TV for over a year (out of warranty). Dark pinkish, not black, bands have appeared across the top and occasionally elsewhere. They appear to be getting worse. I will have to call for repair but it's out of my pocket. What happened to products that lasted for years? This is just wrong. I will never buy a Samsung product again.
Summary: First TV was broken but Amazon was great and replaced asap. After a year of use the TV started showing red lines on the right side of the screen. Samsung customer service from top to bottom has been a total nightmare. Their tech support has no clue and just sends you from one idiot to the next. They act like you purchase a $20 dollar item instead of a 2,000 one.
Summary: Me too am a victim of the dreaded Samsung plasma cracks, filled a claim, tech came over and wrote down on the inspection note the TV was clearly not damaged on the outside, there was no point of impact but the plasma module inside the TV had 2 spider cracks. He took pics and sent them to Samsung and got denied.
Summary: Initially, I was going to write a book about how I was deceived by Amazon and its affiliate regarding the TVs condition and the promotional financing offer for this tv but I will take the high road for now and just say beware of purchasing this model because like many other reviewers I received the Big Boy "PN58C8000" just to find about 30+ cracks in the TV's screen.
Summary: Product worked for all of 7 days. No picture whatsoever. Samsung was contacted and while the TV is under warranty I'm still waiting to be contacted as to when service will be provided. Will not be purchasing any Samsung products in the future.
Summary: TV had great picture when it worked, but it broke after 4 months. Samsung sent 2 repairmen who could not fix it. We have now spent another 2 months trying to get a refund. The service support is a joke, they just can't make a decision quickly. It's a real shame as I want to buy their products, but this has left a real bad taste in my mouth.
DO NOT BUY! Fragile screen breaks and Samsung does not honor warranty
Paul K, Amazon
3 January 2011
Summary: Do not buy this TV. I purchases this very expensive, $2,700, Samsung 58 inch Plasma HD television model number PN58C8000 and it arrived with a cracked screen. Amazon promptly replaced it, but four months after the purchase the screen cracked during normal use. There is a 12 month warranty on the product, but when I called for service I was told that Samsung will not cover "physical damage". There warranty says they will cover problems due to manufacturing or workmanship.
Summary: The first 5 weeks with this TV were fantastic, very similar experience to all of the positive reviews - we were more than happy with our purchase. That ended after 5 weeks, we had turned the TV on, went into the kitchen to make lunch, came back to a black screen. When we looked closely, we saw a spider like crack underneath the glass and the TV would not turn back on. The TV had been sitting on its TV stand since amazon had delivered it without being touched or moved.