Summary: We bought this model TV from Sam's Club. The TV caught on fire. I called Sam's Club first. They said they could do nothing because there was no warranty but they gave me a number to call Philips. I did. The Philips rep gave me an email address and said to send them pictures of the TV, front and back. I did. That was a month ago and Philips never responded. You would think Philips would be interested in researching a TV that caught on fire.
Summary: Bought this TV a couple years ago and now all 4 HDMI ports dont work. Contacted tech support and of course I got the run around and conveniently out of warranty. Of course they were more than happy to refer me to several service centers at my own expense. I will not be buying another Philips and would recommend you dont either.
Summary: I bought my Philips 42PFL7403D/27 fifty-four weeks ago. I was happy with this TV until yesterday when it failed. As the disgusting, but telltale, smell of failed electronics permeated my family room, the TV started up with an unusable dim and blotchy picture. My fallback TV is a 15-20 year old Sony with a vacuum tube display that still works. Having a TV fail after 1 year and 2 weeks is just unacceptable. This is both the first and last Philips for me.
Summary: TV arrived promptly. Cosmetic defects noted upon opening box. Appears that someone attempted to "clean" plastic surrounding screen using chemical solution. Etched plastic. Cannot be buffed or polished out. Looks like old, used television. Should have gone to retail store and purchased nice, new appearing set. Other than that - TV works fine.
Summary: I purchased this TV and was very pleased until a volume problem started. When watching a show the sound went to full volume and static. I contacted Philips and it turns out to be a design flaw with the TV. They refused to fix it and suggested I return the TV. Unless you plan to use a separate sound system I would suggest not buying this TV.
Summary: I am updating my original rating because, after spending over $600 dollars to fix the TV which broke after two years, the TV has had another major breakdown (picture is orange, lines thru it, etc). At the time of the first breakdown, Philips referred me to an "authorized service center" who fixed the TV. Now Philips has changed its policy and in effect says too bad you are on your own. So, I called the independent local TV repair main.