Summary: I purchased this TV back in June 2009, I've moved at least 4 times and just last week finally had the picture go out the sound is present but after 5 years of wear n tear I think the possibly 1300 I spent on it was well worth it, I've played numerous gaming systems on it, Wii, Xbox 360, PS3, countless DVD movies and now I'm considering a new TV but if this 1 can be fixed I'd love to find out how....any suggestions??
Summary: Loved it until the white dots started and Mitshubishi could care less. They've moved on. If a class action suit gains ground - we will be on board. Don't buy this TV. I will never buy this manufacturer again, for anything. Too much GOOD competition out there with EXCELLENT customer service to put up with this company. They just don't care. Now, neither do we. This is how companies die...
Summary: Yes...a crappy 1 year... I had two similar high end (60" and a 82") TVs go bad on me - within 2 to 2 and 1/2 year. Mitsubishi customer service is real bad. They do not care if you buy 10 TVs from them...they stick to their 1 year warranty and are very adamant about it. I am done with these company. From now on, Mitsubishi products will not be in my list.
Great Picture - doesn't last; poor customer service
23 October 2013
Summary: Purchased this product because of the picture. had a really great picture. After spending the amount of money I did for the TV, I would expect it to last more than 4 years. Shortly after the extended warranty expired, TV started with white dots on the screen, that multiplied every day. Called Mitsubishi and they could care less. It will cost as much as a new TV to fix the problem. Company doesn't stand behind their product. I wouldn't buy another Mitsubishi.
Summary: I have a Mitsubishi TV Model WD-Y57. I contacted Mitsubishi in beginning of June 2011 about the bad thermo sensor . Mitsubishi agreed to pay for the part if I paid for the labor, I agreed. Mitsubishi referred me to Bobby Jones Electronics, I have been given the run around for a month and a half. Bobby Jones Electronics keep saying they will check on it and get back to me, they never do.
Summary: Mitsubishi is terrible .. their products fail conveniently right after their manufacturer warranty .... and there are numerous complaints about the same problems all over the internet ... they refuse to do recalls on their shoddy products that have known design flaws...like undersized capacitors and fuses on their motherboards. They got me for two tvs and a DVD player .....
Summary: Do your own research. This Tv has a timer problem that can cost you over $900 after having it just one year. It looks like the bulb has gone, but that is not the problem. The tv is out of sync and replacing the bulb will fix the problem for a couple of days only. To fix this problem you must work on the power board of the TV.
Summary: Be warned, the warranty that comes with the unit is not really worth having. Our unit went out 10 months into a 12 month warranty. The service company was professional and responsive, at first. After the "triage" visit, they determined that the motherboard is bad. The motherboard is on backorder from Mitsu and we effectively have lost 6 weeks and counting.
Summary: i have had my 60'' Mitsubishi for a little over 2 years now and its on all day every day the picture look good on dishnetwork thats not in HD but my xbox 360 and ps3 in HD look very clear and sharp i have a 42'' lcd phillips it's 3 years old it look's very good too but my dish looks worse on it blurr's in dark picture's the video games look very good in HD the sound is not that gr8 but if your buying a big tv like this you should have home theater sound system i have had...