Summary: I bought it refurbished, but my son bought him new - so I know the sensitivity of the screen is not just a flaw with mine. It lacks the apps that one would find on a Smart Phone - but there's several comparable ones. It definitely will fit my purpose of checking emails, reading eBooks and taking my online classes. It connected with my old Bluetooth headset effortlessly.
Summary: My honey purchased this Surface for me a couple of weeks ago for my birthday. I am not a person who is tech savvy at all. I found the setup process to be somewhat of a challenge as I inadvertently erased some stuff. I tried calling Microsoft support...after holding on the line for a long time, when the agent asked for a number that is specific to the purchases directly from Microsoft and I told him the item was purchased from Walmart, I was disconnected.