Summary: Open letter related to asus technical support I would like to inform you of a problem with the post-sales and technical service of a product bought in your store. I understand that you are not responsible for this problem but, as the international support was one of the deciding factors for the purchase and that my problem may affect other of your customers, I chose to make it public.
Summary: I purchased this to use for note taking. I take a lot of science courses and it's hard to include images in my notes (which I type up on my netbook) unless I take a picture. I thought this would be a great solution to use with Onenote. This item was listed as like new which is defined by Amazon as: "Like New: An apparently untouched computer item in perfect condition. The original plastic wrap may be missing, but the original packaging and software is intact.
Summary: 31OCT11, (this is a follow up from the paragraphs below) I changed my review from 5 stars to one! Bottom line, I had the computer for 5 days, it broke, the back light when out. I shipped it to ASUS, no problem, I understand sometimes things happen, I got it back and 10 days later it broke again! I just plugged in an HDMI cable and it shut off and wouldn't come back on, no power light no nothing.
NEVER BUY FROM ASUS, TERRIBLE CUSTOMER SERVICE AND WORTHLESS WARRANTY
M. Templer, Amazon
5 August 2011
Summary: PLEASE READ THIS AND OTHER NEGATIVE POSTS BEFORE MAKING THE MISTAKE OF BUYING ANYTHING FROM ASUS I am extremely disappointed in ASUS. About 3 months after I purchased the product the keyboard stopped working. Customer service stated it was not their problem and would not do anything to fix it. If you read through the comments you will find several complaints about customer service. Apparently they do not know the meanings of service or warranty.
Summary: Disappointing experience. The backlight is broken. I started up the slate, and it stayed dark. So, I shut it down, and restarted; at that point, the screen blinked bright and I saw some Windows alert about an interrupted install. The screen went dark again. Eventually, I figured out I can see some things if I point a really strong flashlight at the screen. I did so, and managed to get windows started. But, the backlight remains mostly off.
Summary: I purchased ASUS Eee Slate EP121 (5) weeks ago after a 5 week wait for the product to arrive. With lots of excitements, I opened the box and immediately started using my ASUS...3 weeks later I turn my Asus on and a loud FAN noise came out and never stopped for the following week. I called ASUS technichal support and customer service and after the first (2) hangups from ASUS and wait of approx.
Summary: UPDATED: Original review is below. After I had the product about 2 weeks, it turned itself off every few times I set it down (gently). Not "went to sleep and didn't wake up" or "went to sleep" -- it did a cold shutdown without prompting the moment it was sitting still on the table. This was not acceptable, I was not willing to send it for warranty under those circumstances, and I'm back to using my tm2t from HP -- which is not so cool, or pretty, or light, but never has...