Excerpt: Within an hour of using this device, it experienced two fatal errors. Within a week of owning this, it became non-responsive, continued to experience failures, and programs would get "hung" up. Additionally, videos and music is not accessible for children through freetime app.
Summary: Both products were heavily scratched and inoperable as they were stuck in the demonstration mode. After a 1 hour call with Amazon.com the resolution was to return them to Gamestop bc they should not have been sold!