Excerpt: I purchased 2 Of these, one for each of my children. I am so disappointed that Amazon does not disclose that their system takes up almost half of the available memory. My children can not download anything or have more then 2 books.
Summary: This Kindle Fire HD has been a COMPLETE HEADACHE. Customer Service has COMPLETELY FAILED. The devices serial number and the boxes serial number does NOT match... this would be the first headache. My account then shows I have 2 Kindle Fire HD's. After fixing my account back to 1 Kindle HD.
but am very disappointed with my attempts to purchase a refurbished product
25 August 2014
Summary: This is the second "certified refurbished" Kindle I have tried to purchase. The first one had a problem with the screen lighting. However, this happened only intermittently, so I could see how someone refurbishing the Kindle could miss that.
Summary: I'm updating my review from before. I gave a 3 star because I was pissed because the description of the kindle I bought was way WORSE then it said. It looked like it's been used with scratches in the screen & a whole bunch in the back.
Summary: I only kept this a week. I just could not work with it. Nothing was were I thought is should be. Could never fine the settings section when I wanted it. Even using as my Kindle felt awkward. Got an Android tablet instead. Much happier.
Summary: I purchased the Kindle Fire HD 7" as a Christmas gift. Last week it froze up and would not reset.I called the help center and after a series of failed resets they ordered a replacement. I was amazed how quickly I received the replacement.
Summary: Purchased this as a gift. While setting it up, we started having issues getting Apps to load or work.Spent over 2 hrs with tech support, and was transferred about 8 times. Each department would say it wasn't their issue, and I would have to explain everything again to someone new.
Summary: We have an older Kindle Fire that is very durable and is still going strong after 3 years. I bought this Kindle Fire HD for my son for Christmas. We noticed that the new tablet is not as durable and feels cheap. After 30 days the Kindle Fire would not work unless it was plugged into an outlet.