Defective & Useless Used Acer W510 Supplied By Amazon Warehouse
Terry Fenwick, Amazon
21 December 2013
Summary: Acer laptop delivered but windows would not activate or update. Contacted Microsoft who carried out tests and found the licence files are corrupt and it cannot be activated. What is happening is that on each return, Amazon Warehouse reinstalls from the recovery partition without checking whether it can be activated and it goes out to a new purchaser. A previous reviewer reported similar problems.
Summary: Looks pretty, doesn't actually work. Straight out of the box, refuses to update Windows and web performance is slow beyond slow. Two days of installing driver updates manually and then reinstalling Windows, no improvement. Acer UK referred me to their premium support line, who thought they might be able to help, but wanted to charge. Don't be misled by enthusiastic Amazon reviewers, who must count among the lucky few.