Summary: I purchased 2 as gifts for my parents. After a software update on my dads, the tablet crashed. My moms is still working fine. customer service was alright. I wont buy another refurbished device.
Summary: You can't go wrong with this sub-$100 tablet. I could knock it all day in comparison to our iPad Air, but the cost difference warrants a lot of leeway. I've used this daily for 6 months and haven't noticed any major issues.