Summary: The first time I called them the service store said they shipped it to me. A week went by and I called them back after not receiving it. They said that they had to request the parts from the manufacturer and that the parts were not shipped yet. I yelled at them over the phone and hung up.
Pros: The amp works great and the cooling fans keep it cool in operation.
Cons: The manufacturer takes the remote and the antenna out of the box before they ship it and then send this to their service store that you have to call (877) 459 - 0701 to request for it. They will question you if it comes with a remote or antenna and then you have to show proof.
Summary: El producto viene sin cable de conexión europeo y las instrucciones tampoco. No cumplen con la normativa y aunque esta reclamado no hacen caso a la misma. El resultado es que tengo un amplificador que no puedo conectar y aunque se ha efectuado la reclamación esta sigue sin ser atendida.