Summary: The 1st time I used it, it kept shutting off on me. I would have to unplug it & plug it back in several times to do my ironing . I felt there was something that wasn't right. I called customer service I was instructed to send it in for repairs. They received this on a Monday & Wednesday I had it back. This was great service , I called them & complimented them on the good service. They had to replace the Power Supply.
M. J. Strybel "read to live, live to read", Amazon
5 February 2014
Summary: First of all, the photo does not show that this iron is a beast. Yes, it is bigger and heavier than my last Rowenta. If you are looking for a light iron do not buy this unit. It does a great job, is well constructed and looks great. The function controls are easy to use and intuitive. Enjoy!
The cord is problematic (and the iron may stop working)
4 October 2013
Summary: First, I rarely use this iron; it is my wife's favorite, she really loves it. She thinks it is the best she has ever had (previously another Rowenta, and a Black & Decker) but after two years of use it quit. All of a sudden it stopped heating. The display started changing the setting indications randomly and then simply went dead. I checked it out and found out that the cord had developed a discontinuity.
This iron makes a not too fun job more enjoyable...
John D. Wise, Amazon
30 July 2013
Summary: I wasn't too pleased when my well-used iron finally gave out, and did not look forward to the thought of spending time deciding what a good replacement would be. Knowing that while ironing may be a bit less than exciting, it indeed was not going to get accomplished without a new iron so, I did the homework and picked one I believed would do a quality job. Bottom-line, this iron is exceeding my expectation across the board.
Summary: The iron is much too heavy to use comfortably. Otherwise, it is very efficient to use. I am elderly and so am unable to lift a weight such as this without discomfort from arthritis. Trust me when I say many people my age (80) are in the same situation. And since most of the only people left who still iron their clothing are elderly, that might be a consideration for your designers.
Summary: I am a Rowenta user for life! The model I had before this one worked awesome for five years before falling off a dryer. I use this model daily and absolutely love it. I have no plans of ever changing brands. You get what you pay for. Ironing is faster. More steam holes allows for quicker removal of wrinkles. The dial is easy to read and between the display and settings, you know exactly what temp is needed.
Summary: Don't get me wrong, this is a fairly good iron. It works, generally, ok. Like any other steam iron. The only problem that I find with it is the steam trigger under the handle. You have to compress it with a finger motion to get the iron to emit steam. That motion requires gripping the handle firmly.
Summary: For the cost of this iron, I would expect much better customer service. These folks are terrible and do not respond to questions on even the basic of support level issues. Iron is also not packed very well for something of this cost. I will be returning this one and buying from a company that really appreciates their customers and provides and at least an adequate level of support for their products.
Summary: This is the third Rowenta of this model that we have used. The first lasted about four years, the second one about two years and this one only 10 months. My wife loves this iron because it's heavier, has good steam, is smooth, and just generally handles better. Unfortunately, the last one leaked and the temperature control seemed erratic (scorched clothes on the same temperature that had been used before). Will now try something different.