Summary: Had to return 2 of them and ended up buying a crock-pot locally. Flimsy outer shell, uneven ceramics inside, poor lid fit, knob was spongy..... One was damaged, and the second was just "sloppy" in its fit and finish.
lid lets steam out - spits cooking liquid all over the countertop & floors
Irene Brookins, Amazon
15 January 2014
Summary: I like hamilton beach products. unforunately, this lid does not fit the ceramic liner very well. when left to cook for over 4 hours (i.e. on low or high settings) the seal is insufficient to keep the steam/vapor inside the unit. i've come home from work to find sauce spat all over my coutertop and floor when cooking sauce or chili for an extended period of time. It doesn't happen as much on low setting as with on high setting.
Summary: I bought one of these for myself over a year ago and love it. This one I purchased and sent to my daughter and had shippted to her in Tx where we were on our way to visit. The crock does not fit tight, sits very lose in the heating unit which seems to be a very thin material compared to the one I have. Not real happy. I am sure all products have one or two that come out of manufacturing inferior and am sure this is what I recieved.
Summary: In spite of the poor condition, in which this product was received, it appears to be functioning okay.Was afraid the mechanism might have been damaged. Had a trial run, and made split pea soup, which turned out fine. I like the volume it holds, and it maintains the required heat. It is as advertised, and I think I will spend many happy hours using it.