Summary: The first shredder we received worked just for a few minutes. We called the company; they tried to walk us through what they thought might be wrong. Nothing seemed to work so they told us to cut the cord, which we did, and they sent us a free replacement. That's customer service. We are very happy with Overstock products.
Summary: Had a little trouble getting the shredder to seat properly and trigger the release mechanism so it would shred. I think this is because the basket it sits on is not made out of stiff heavy plastic. When moving the machine slightly it can cause the release to disconnect and the shredder section needs to be readjusted so it will run. The machine works as advertised.
Summary: This is a powerful shredder and fits my needs. It probably can be used in an office, too. Recycling became very easy, especially when you want to shred those personal papers. It criss-crosses the paper, which is a good feature, too.
Summary: I bought this shredder for home use and to replace a shredder I got tired of fighting with. This Fellowes shredder is everything I was looking for. It is compact and efficient. I honestly haven't tried to shred the 8 or 9 pages at a time that the machine is allegedly designed to handle. Of course I didn't get it with the intent of quickly shredding phonebooks and I'm not in the Government so I don't have to quickly get rid of incriminating papers.