Summary: This product is a different color than the one pictured on the overstock site. The one pictured is all black the one I received is black on top and gray on the basket. The unit is very noisy and the basket does not hold much shredded paper. The lid that contains the operating system does not fit in such a way that it can be placed back on the basket that it will work without several attempts.
Summary: The first shredder we received worked just for a few minutes. We called the company; they tried to walk us through what they thought might be wrong. Nothing seemed to work so they told us to cut the cord, which we did, and they sent us a free replacement. That's customer service. We are very happy with Overstock products.
Summary: Had a little trouble getting the shredder to seat properly and trigger the release mechanism so it would shred. I think this is because the basket it sits on is not made out of stiff heavy plastic. When moving the machine slightly it can cause the release to disconnect and the shredder section needs to be readjusted so it will run. The machine works as advertised.