Summary: Very frequent crashes. Remote often fails to respond. The most awkward, clunky, poorly-designed user interface. I trusted Samsung but this is such an inferior product. Simply not fit for purpose. In one word: rubbish!
Summary: I bought this product in July 2012 as it was recommended by a colleague. I have had to occasions to call Samsung Help Line, one of which was good, the 2nd time was a waste of time! The unit keeps getting stuck or hangs after 2 hours with no way to re store other than unplug from the mains, it also looses set recordings in the timer.
Summary: Don't buy, if you want something easy to use, the instructions wer'nt at all user friendly, you needed a degree to understand Samsung talk. I love new gadgets, didn't like this one. I called the helpline, and all though very polite, didn't help at all.
Summary: I know someone who tried two of these and took them both back. Silly me, thinking he was just unlucky I went ahead and got one - well it is voted best Freesat+ box two years running by What Hi Fi magazine after all... Quite easy to use, had trouble tuning it at first but once that sorted was ok for while, then the problems started. 1. It Freezes/locks up - will not respond to the remote control. Only solution is to (yes, you've guessed it!) turn it off and on again.
Summary: I bought this thinking 'it cant be that bad, the reviews must just be from people who've been unlucky'. But.... It didn't work properly at all. Didn't record when set to. Lost programmes when it did eventually record them, stopped recording half way through. Menu design was really good, liked the small screen in the corner. Had high expectations because of the make of this product however, I sent it back, wishing I'd believed the bad reviews in the first place.
Summary: The library regularly wipes itself and the recommended factory reset does not help. Only saves a few recordings and now the tv guide does not go further than 24 hours. A waste of money if you can't rely on it to record. You only have to type the product into a search engine to find so many other dissatisfied customers and all of the suggested solutions are short lived. DO NOT buy!
Summary: This product is a bad advert for samsung, it's the first product of theirs I have purchased and it will be the last. Library disappears, do the reset and enter all timer events. Few weeks later library disappears, etc, etc ,etc. Timer events go missing, series link does not always work though these got better when latest software downloaded. However, the recording / timeshift of what your watching does not work now. Looking for a replacement that works.
Summary: I've had Sky+ HD, a Humax Freesat+ HD box and now bought this when Sky got too expensive. It is an attractive box with a good remote control, picture quality is good and features are what you'd expect, although a picture in picture feature would be nice and is perfectly do-able with 2 inputs provided you're not recording. I would have rated it far higher if not for the niggles. When we first bought it, I upgraded the firmware but still found the response painfully slow.
Summary: Great piece of equipment, for freesat perfect picture quality with 500GB hard disk. It has BBC iplayer and ITV player, along with youtube, once you have it liked to your broadband. What hifi gives it 5 stars and award for 2012. [...