Summary: I've had this scanner for almost three years, and it worked well for about two and a half years and has been more or less impossible to use since then. Like that of another reviewer, the roller on my machine now fails to grip pages (in fact, it fails to turn at all in some circumstances). Scans of more than one page don't work.
Summary: Bought this item in March 2009. Worked fine out of the box. Stopped working at the end of June 2009. Xerox confirmed (after having me do tests) that the unit was defective. Got an RMA number and it cost me $40 to ship it back. Still waiting for a replacement.
Summary: I tried to use this scanner in a archiving records application. When it works, it great. The problem is if the paper jams, then you have to turn off the scanner to clear the jam and you lose you whole scanning job! To make it worse, it's concept of paperjams is a page that is wrinkled or has been folded in the past. This just doesn't work when you are scanning old files to digitize them. Nice try but the flaw makes it a no for use in the real world of document archiving.