Summary: This scanner arrived with an incorrect power adapter in the box. Xerox customer service replaced it for the correct one promptly. The software that comes with the scanner is not usable on newer systems. As described in the product description it works with Windows XP and older. I have Windows 7 and I got this to work with the help of Xerox customer service and buying the Paperport 12 scanning software from Nuance for $100(the scanner comes with version 9).
Summary: When I purchased this scanner the provider was out of stock of the simplex model so we settled on a deal for the duplex version. It is providing me with excellent service and I have no complaints. I particularly recommend the duplex version which scans both sides of the document in a single pass as the pages zip through one after the other.
Summary: I have had this up and running in my law office for almost a year, now. Replaced a Fujitsu scanner that consistently jammed and mis-fed. With the Xerox I have experienced exactly two misfeeds out of thousands of scans, one because I neglected to remove a staple and the other because I failed to adjust the paper guides to the smaller paper being scanned. The supplied software permits scanning to PDF and virtually flawless OCR and is user-friendly to operate.
Summary: This product fairly reeks of the "rush to release" syndrome. The instruction manual comes with several separate "Errata" sheets attached, correcting misinformation inadvertently printed in the manual. If you use this scanner, you can't have any drivers for any other Visioneer scanners on your computer, which is frankly ridiculous -- for a scanner that costs $1000, you'd think the software engineers could devise a driver that doesn't cause such problems, especially since...
Summary: I have to scan medical documents, sometimes 4 or 5 at a time, to .pdf. Interfacing with Acrobat 6 was a problem at first, but Acrobat 6 Prof and Standard have an update, 6.0.2, and after that, I had no problems. This machine is FAST. Zip, zip, zip! Done! The software interface is simple and unobtrusive. I use a program, MacroExpress, to facilitate the process,and this is the only software I've used (two others so far) that adapts almost pefectly.
Summary: For the past several years I have used Epson flatbed scanners for both personal and business use. My Epson scanners provided a very good scan quality, and at a decent scan speed. The Epson software interface was ok, but not the greatest. Last week I decided to take a chance on this Xerox Documate 250, and I'm really glad I did. This thing rocks! I am amazed at how fast it scans stuff. And the scan quality is great.
Summary: I have been using the DocuMate for two months, but it was in use for some time before I arrived at my company. I like the machine a lot and have considered calling my co-workers at my former place of business to recommend it. Last week, the machine started jamming and was feeding documents in crooked. I later saw what I believed to be a strip of paper dangling out of the output tray and yanked it out. It was a long white strip of tape.
Summary: Bought this for a research project. Broke down after scanning just under 4,000 pages (it's supposed to scan 2,500 per day). No longer under warranty (2 mos. past), so Xerox refused to send another one. Xerox does not service it's own products or sell replacement parts. I've talked to a number of repair centers who say the documate is junk. So stay away from this product.