Summary: After using for just a little over a year and warranty expired, scanner glide plastic strips which allows that pages to go through the scanner started coming loose. Now that the strips are coming unglued, 4 out of 5 pages are jamming.
Summary: This scanner worked great for about 22 months before developing a consistent pattern of jamming. Rollers were cleaned but the issue was traced to the thin white plastic part on the inside of the door just below the feed rollers.
Summary: The Documate 162 was very easy to set up, install, and use. Duplex scanning is terrific. My sole beef is with a tendency of the scanner glass/window to get dirty after 50 or so pages of books are scanned, which means a short break to pop the scanner open and clean the glass.
Summary: That pretty much covers it. My first one was a dud, the scanning mechanism sounded like something was broken inside and the scans were a garbled mess, but the second one works quite well, so I'm writing it up as a fluke.
Pros: Fast, Twain compatible, ADF works well (no jams or double feeds yet). Scans look good.
Cons: Onetouch interface a bit clunky, not very intuitive, takes getting used to. Lots of unnecessary and system clogging bloatware that I couldn't wait to uninstall. Grayscale and color scans result in very large pdf files, even at lower resolutions (no file compression?)
Cons: Comes with lots of bloatware, some that require you to purchase a license to download current driver. That was annoying. But the real problem here was the scanner didn't work. Unless I scanned a document at 400 dpi or higher (very very slow) the end result was garbled black lines with only a hint...
Summary: I had been talking about scanning the piles of paper that we generated in the last many years, I did not get to this place until recently. I have have now learned how to use this machine and would recommend it to anyone who wants to spend a little time to learn the process and then watch the paper...
Summary: This is one of the best scanners I have had over the years. The auto-duplex feature saves me a ton of time, the scanner is accurate and easy to use. It takes up a small footprint on valuable desk space and has never given me any problems.