Summary: As a former Xerox Technician I am familiar with troubleshooting their products however this one has me stumped. After about 6 months of solid usage the unit went belly up. No identifiable errors reported to the OS. It simply stops scanning mid page on the first page. No jams, paper is normal bonded paper of normal length, gears move properly, cleaned rollers, replaced tried multiple USB ports cleaned everything user serviceable.
Excerpt: Product was sent without a USB cord. When we called about it, the Adorama tried to blame us. Still don't have a cord although they did inform us that they shipped it. Originally, I paid extra for expedited shipping; but it didn't do much good without the USB cord.
Summary: I had to buy another separate program called VueScan to get this scanner to work with Mac OS X. And VueScan is a nasty little piece of software in itself but it will have to do since there is nothing else. The built in Mac OS X Image Capture program does not detect this scanner. Just an FYI. I would not buy this canner if you need to use it with Mac OS X. Look elsewhere.
Summary: I forked over 'real' money for this scanner because I didn't want something that was mickey mouse. I also thought that it would be better to get a product that just claims to do one thing - scan - instead of a multifunction print/copy/fax/scan. I was willing to pay an extra $150 to get duplexing so that I wouldn't have to cobble together documents that were printed on both sides. Makes sense so far, and it is probably why you are looking into this scanner.
Summary: The scanner is perfectly capable and in fact does a very good job on 20 or fewer pages per set. However, there is a wear item that they don't warn you about. It's called a ADF Pad assembly. They provide an extra one "Free" with every scanner. The wear part is a little silicone rubber pad smaller than a postage stamp. To get a replacement from Xerox will cost you $99.99 for a "cleaning kit, that has two pads and some alcohol pads and swabs.
Summary: I have used the DocuMate 152 scanner on some thousands of pages and the ADF pad has worn out. When I contacted our Office Supply store about this, they began to search for a replacement. After waiting some time, I called them back. They told me that none of their suppliers have a replacement ADF pad. I had no idea that it would be so expensive to use this scanner.
Excerpt: In the 20+ years I have been using computors, software and so on, I have never "ever" had such a hard time loading software. By the way, never got it loaded to see if any other part of the scanner would work. It's incredible that a company such as this would produce a product like this, and unload it on the consumer. As you can tell, I'm very dissapointed and for the first time ever, I posting a review to voice my opinion.
Excerpt: The ADF pad is a very small, flimsy component. A piece of rubber, with 2 holes, mounted on a piece of plastic. Rubber pad falls off (had less than one month). Replacement pads are part of cleaning kit which is quite costly! A disappointment considering the original investment in the machine.