Product not as described/ ECTREMELY poor customer service
26 February 2012
Summary: I purchased the xerox 7600 portable scanner believing it to be 17x12 as the product dimensions specified. When I received the merchandise I measured it and it came up to a scant 14x9. Needless to say I am displeased with the inability to properly advertise their wares on amazon.
Pros: Loved the single USB data/power connection. It was quiet (until a month or so ago, now it squeaks, no big deal). Made great scans (until a few days ago, now there is a light vertical stripe in every color scan I take of a dark image). Light or white background images still scan correctly.
Cons: So, a few days ago, I was scanning some DVD cover art and a vertical light colored stripe appeared in all my images. It corresponds exactly to the metal track that sits under the glass and that the scanner bar slides on. Something happened to make this portion of the scanner show up in all my sca...