Summary: VuPoint better get their Customer Support up to the Level of their Engineers who developed the Magic Wand or their Engineers will walk.
Pros: Scanner works and is intuitive to figure out and operate. Being intuitive to operate was great because I had to scan the manual so i could increase the size enough to read it on my Laptop screen. The Engineers did a great job. If the Customer support was as good, they would have gotten 5 eggs.
Cons: 1) Manual is tiny with very fine print and hard to read. Also, there is no PDF manual to download from the VuPoint web site. I had to scan the micro manual with the Magic Wand to increase the size enough to read on my laptop. 2) Warranty registration on web site does not exist. Major issue!! 3) The PaperPort 14 download web address that came with the Magic Wand goes to a site run by OfferActive that has a 404 error stating that the web site does not exist. Nuance does...
Summary: I love it. The only thing is at first it went about 200 pictures before having to clean it. But after that had to clean it about every 30 pictures so there wouldn't be lines in the pic. It is no problem though, so easy. But I guess they all have that problem. Still love it. Also like that it takes different size pictures. Scanned my sons albums, over 3500 pictures. Now will start on my mom's old pictures.
Summary: I scan a lot of pages and I decided to get a portable one for travel. this does work pretty good, I have not had any troubles with funny pages upon scanning, overall seems to scan as straight and clear as your hand rolls down the page. Settings on front are easy to use, just remember to take off JEP this seems to be the main setting it goes back to after turning off. I gave it a 4 star because its kind of bulky trying to scan more than one page.