Summary: Seven years ago my mother bought me an iMac because my old computer too out of date for the computer applications I needed to use for school. Being a huge fan of iMacs, I was estatic with joy, and to make things better I received a free digital camera and a scanner with the computer. I thought this would make my work as an artist so much easier. However, this year I realized that out of the four machines just mentioned, the only one that still works is my old computer.
Summary: I purchased the Astra 2100U ,mostly because the price point for a 32 bit scanner was hard to beat. A little nervous on how it would perform ,however I was pleasantly surprised. I ended up removing all of the software bundled with this product except the VistScan software and the Adobe PhotoShop Home Edition 3.0. I like the ease of use on the copy utility, and use it often.
Summary: I bought one of these about 3 years ago and it has given good service, running on Windows 98. I now have windows XP and as other reviews have said, the software provided with the product does not work at all with XP. However, the critisism in some of the reviews above is not up to date. I have loaded updated software from the Umax site, which was free and works fine with XP. In fact it appears identical in use with the software initially provided.
Summary: Initially my scanner worked quite fine and I was pleased with it...however, every time I signed out of it, it gave me an error message. I had removed the software on my computer and went to re=load it all....when i did my scanner Umax cd....it froze my computer up....I had no where to go for help. The place I bought my computer said " you must have a UMAX" and so you'll have to put in your "start up" cd.
Summary: I have used UMAX scanners since 1996 (the 1220S and 2100U) and had fairly good luck with them until recently. UMAX customer support has always been pretty much non-existent but their scanners had a good following so one could always find a solution to their screwy driver problems if one looked around on the web. With the advent of Windows XP however, you might as well throw your UMAX gear away.
Summary: Like some of the other reviewers, I tried to load the included software for this UMAX scanner on a new computer with Windows XP. And XP will not recognize the software at all. (Actually, I think this scanner's software was written for Windows 95??) So the only alternative as far as I can see is to load drivers from the Scanner and Camera Wizard if you use this scanner at all on XP. Of course you will lose a lot of the scanner's capabilities by doing this.
Summary: As a customer of this product, I would give Umax a 1 star. Why? Mainly because they are wanting more money if you dont have an older operating system. I am running XP like most other computers are, and had this scanner for a year on a 98 machine. I tried installing the software which is incompatible with XP, to make things worse, I go to the Umax website, and they do not have ANY updated software for free. But at a cost of 15 dollars.
Summary: This scanner does not work with Windows 2000 despite what the Umax website states and it also does not work with my wife's Apple iBook. I have spent hours de-installing and reinstalling the software to no avail. I've been to their website several times and got so fed up that I actually called the non-800 number and talked to a tech for 45 minutes. He couldn't figure it out and said that my registry (on my PC) was bad.
Summary: I've tried to install this scanner on three different computers with similar bad results. On the Macs (G4 running 9.2 or G3 running 8.6), the system freezes and has to be rebooted regardless of what I do. On the PC running Windows 98, the scanner can't be found. I have tried every possible combination to fix it, including downloading newer driver software, with the same dismal results. I have read every piece of FAQ published about this scanner and tried everything.