Summary: Had to replace my other similar scanner as this was the only one I could find to support Vista 64 bit. It does work just fine with the OS but after a few scans it develops a black line down the center of every document. Calibrating and cleaning will remove it but only for 2 or 3 scans and then it's back...customer service has been less than helpful. Hoping that someone else will come out with some 64 support and I'll be switching products again.
Summary: The first delivery of this product would not work because the software CD was defective. Whilst the manufacturer agreed to replace the CD nothing arrived despite much chasing over a few weeks. Amazon's response which was to completely replace the whole thing (just arrived so yet to operate) was immediate and very impressive.