Worst Digital Tech I've Ever Purchased. Hands Downs.
Ryan W. Trauman "Trauman", Amazon
20 September 2010
Summary: Incomprehensible interface. Everything has to be reset with EVERY PAGE. Are you kidding me? Absolutely no customer support. And the "Help" section of the software seems to be copied/pasted from another program. And doesn't work with Adobe Products. And Mac won't recognize it at all. Don't even think about this one. Look at all the bad reviews. Then ask where those glowing reviews must have come from. You can't be serious. I tried to sell this twice on ebay.
Summary: I bought this scanner hoping to use it with my Mac. The Mac OS is not listed under the system requirements, but since it's supposedly TWAIN compliant I assumed it would work with Apple's built-in Image Capture application. Most of the time system requirements for simple devices such as printers, cameras and scanners refer specifically to the (crummy) software bundled along with them. This scanner does not work with the Mac at all. Image Capture is unable to recognize it.
Summary: I bought my scanner from Plustek about 3 years ago. After ~300 scans the lamp started having issues warming up. I would have to power off and on the Scanner numerous times before the lamp would fully warm up. I called Plustek support and arranged to have the scanner fixed under warranty. Plustek could not find anything wrong with the scanner and sent it back. The only thing I could think of was my power, so I bought a power conditioner but it did not help.
Summary: Update to original review--I got my Opticbook Scanner repaired! Plustek tech support never did respond, so I wrote a dozen letters to every Plustek sales office I could find online, threatening a flood of adverse reviews, if they did not tell me how to get my Opticbook 3600 repaired. I received a couple of responses from folks in Europe, who sympathized, and finally a response from the guy in Taiwan who'd earlier sent me only an e-mail that said nothing more than to not...
Summary: This scanner may look nice, but hold your judgment until you use it around a year. I was a big fan of this scanner until recently. Opticbook scans books fast without damaging spines. I used it very carefully. I used another scanner of mine for non-book materials, because I didn't want to waste the lamp life. The result: its lamp died after around 200 scans. I used it intermittently, so I was out of warranty when the lamp died.
Summary: I installed this scanner in minutes, and the software went in smoothly. That was the last good thing that happened when I tested it. After that, things went to hell. As a .jpg image scanner, the image quality was poor. No adjustments could give me an acceptable image or anything close to the quality I can pull from my older scanner. I scan and proofread books for re-publication, which is why I bought this thing, hoping NOT to have to chop up books to get clear images. 1.