Reviews and Problems with PLANon DocuPen Xtreme X05
Showing 1-5 of 5
Cheap construction very expensive
17 March 2012
Summary: I have bought two scanners from this company, the X05 and de R700. They where very low quality devices, the construction is very cheap. The r700 started scaning only half a page after a year of use and the battery on the very expansive X05 stopped working a few months after use, the battery is internal so you have two open the divice and use use a soldering iron to change it... if you can find a replacement.
Summary: My first Docupen X50- bets of the best PlanOn flagship model- lasted about 5 months and 30 copies or so before it quit. The brand new replacement worked about 2 months and produced about 10 copies. PlanOn customer service tech usually returned my calls within 2-3 business days and after extensive trobleshooting over the phone here are some of the problems discovered: 1) The images were coming out scrambled; 2) Both scanners qickly lost their calibration and would not...
Summary: I will never purchase from Amazon again. The customer service is terrible. The product that was sent to me was broken. Amazon representative told me that I could not return it. I had to contact Planon directly return in to them, they had another scanner to me in 4 days.
Summary: I purchased the X05 hoping to be able to make quick page scans from books for later reference. The X05 is extremely slow in uploading to the computer. You cannot just make a number of quick scans with the pen and then upload as I had to upload each page after scanning. Also, I carefully checked that there was Mac OS support but the unit shipped without ANY MAC DRIVER OF ANY KIND! I searched the Planon support pages and they don't even list Mac drivers for this model.
Summary: DO NOT BUY this item. It won't work with Windows 7 and could not get it to work with Vista either. I have called Planon support for 6 days, only to get a voicemail that technicians are helping other customers - HA HA! They have no technicians. I have called all hours of the day, left numerous voicemails and no response. I still have a non-working product that is useless. I would not recommmend Planon products to anyone.