Reviews and Problems with PLANon DocuPen Xtreme X05
Showing 1-9 of 9
Slick-looking expensive junk; No PlanOn Support.
9 February 2013
Summary: My first Docupen X50- bets of the best PlanOn flagship model- lasted about 5 months and 30 copies or so before it quit. The brand new replacement worked about 2 months and produced about 10 copies. PlanOn customer service tech usually returned my calls within 2-3 business days and after extensive trobleshooting over the phone here are some of the problems discovered: 1) The images were coming out scrambled; 2) Both scanners qickly lost their calibration and would not...
Summary: I have bought two scanners from this company, the X05 and de R700. They where very low quality devices, the construction is very cheap. The r700 started scaning only half a page after a year of use and the battery on the very expansive X05 stopped working a few months after use, the battery is internal so you have two open the divice and use use a soldering iron to change it... if you can find a replacement.
Summary: I cant say that I've used the Planon Docupen X05 or RC800 unit before, but review after review mentions its poor construction and poor shut off feature (shuts off after every scan, or a few seconds of inactivity). I planned on getting it but these reviews and the price tag turned me off. I'm trying to scan pages of books and don't want it to turn off after each scan. I ended up going with the VuPoint Magic Wand.
Excerpt: I use the Docupen to scan a battery of documents on an almost daily basis. I owned an older version. The X05 is a big improvement from the 810. It scans faster, stores faster, and has a quicker reset between scans. Download is the same but the quality of the scan is MUCH better. Beats copying. Now I have everything I need on eletronic format.
Summary: I purchased the X05 hoping to be able to make quick page scans from books for later reference. The X05 is extremely slow in uploading to the computer. You cannot just make a number of quick scans with the pen and then upload as I had to upload each page after scanning. Also, I carefully checked that there was Mac OS support but the unit shipped without ANY MAC DRIVER OF ANY KIND! I searched the Planon support pages and they don't even list Mac drivers for this model.
Summary: DO NOT BUY this item. It won't work with Windows 7 and could not get it to work with Vista either. I have called Planon support for 6 days, only to get a voicemail that technicians are helping other customers - HA HA! They have no technicians. I have called all hours of the day, left numerous voicemails and no response. I still have a non-working product that is useless. I would not recommmend Planon products to anyone.
Summary: I will never purchase from Amazon again. The customer service is terrible. The product that was sent to me was broken. Amazon representative told me that I could not return it. I had to contact Planon directly return in to them, they had another scanner to me in 4 days.
Summary: This product is, in a word, useless. In two words, useless and expensive. I am a PhD student in History. I do most of my research in libraries. Some of these libraries do not have copy machines or scanners available, so when I found this product, I thought I had found a perfect solution for scanning multi-page articles from books and periodicals from non-circulating libraries. I am guessing this product was not designed with someone with my needs as a user.