Summary: There is virtually no support. The phone number they give you is not in operation. If you write them it takes at least a day to get back to you and they are not available on weekends. The images come out very blurry and cloudy.
Summary: There are several large format all-in-ones that are infinitely better values than this thing. I got one of those and am happy with it. I wish I could get my money back on this piece of not-good-office-equipment.
Pros: Cheapish Lightweight
Cons: It started scanning everything in as solid purple after 2 months. I contacted Mustek for an RMA, and have not heard back from them after a week. When it does scan, everything looks washed out.
Summary: Bought this scanner thinking I was getting a product I could use. After a few times scanning it began to make a horrible noise and then I realized the glass part of the scanner had dropped down. I tried gluing it back in place and now the entire glass has come loose...
Summary: Very easy to use. A real value when you consider the cost of other scanners which handle such large sized documents and photographs. I do have one reservation. I had a problem installing some of the software, so I emailed the help center at Mustek. It's been over a week and I have heard nothing.
Summary: Using the scanner for scrapbooks with 12x12 inch pages, wonderful! Scanned in my high-school yearbook, could open the book and capture both pages in one scan - what a timesaver over using a smaller scanner, I've saved the cost in time and aggravation already!
Summary: I bought this scanner in Nov, 2013 to scan ARA Benchrest targets. I read all the reviews which were mostly negative, Therefore, I decides to buy from Walmart and have it shipped to the store so if it didn't work I could return it to the store for return.