Summary: These remarks relate to my experience using the Microtek S400 scanner while running Windows 7 Home Premium. Installation 1- Installation was a chore. Windows 7 never identified the scanner properly, always thought it was a 4800. No way to manually change model in driver. Once installed the scanner didn't send image to PC. 2- Plan B - Scour Microtek site for fix. It was to install the XP program for the scanner from Microtek.
Summary: The s400 did a much better job out of the box and was an order of magnitude faster than the one it replaced. (an ancient UMAX Astra 1220P) I was disappointed when it gave up the ghost after a short four years. (The aforementioned Astra, despite being MUCH older, still works AFAIK.) Wanted to see if a repair was feasible...but to my unpleasant surprise, discovered that Microtek has shut down North American operations.
What a POS No Mac OSX Support***Company going under***
Homey G "Bikerman", Amazon
3 May 2008
Summary: I gave it one star because there was no other option. I owned a Scanmaker E3 for years (bought in 1997 and retired in 2007) without issue and now I wasted 100.00 on this no longer supported POS. I've owned this for about a year now. Works well except for the software, which crashes often, and their tech support is a waist of time. Does not support Leopard 10.5, which has determined the rating of zero. Makes me wonder how many more scanners will not be supported.
Summary: so, funny story, the microtek s400 has no support for mac os x 10.5 leopard, and microtek has no plans for updated drivers. which i guess is okay, because the software was never honestly that good. the scanner hardware itself is fine, though strictly par. i did like the backlit slide adapter, but most of my slide photography needs have gone digital in the last year. i might buy another scanner for other document scanning, but its not bloody likely to be a microtek.
Summary: I have found the Microtek ScanMaker S400 Flatbed Scanner a very versatile and useful product at a very reasonable price. I particularly like its ability to start up on its own and center on the copy being copied. This saves me time, frustration, and 'clicks.' I am a bit awed by all that can be done with this machine which I have only begun to use.
Summary: This is a Great Scanner for the Money. And no I don't work for the Microtek company I am just a satisfied customer that would like to share his thoughts on this product. These days you never know how well the product you buy will perform until it's too late. I am not sure why other people that bought this scanner had so many problems.
Gregory Joseph Gerhard "Professional Engineer", Amazon
14 February 2007
Summary: To begin with, the first one they shipped me was DOA out of the box. After a normal amount of back-and-forth, they shipped me another one. It has never worked properly despite multiple reloads/updates/tech support emails, etc. They do not have a toll-free support line, and I got tired of spending a lot of my time and dollars getting nowhere with them. The hardware is probably quite good, but if you are not a fan of buggy software, look elsewhere!
Summary: So far the scanner has worked great. I have not used the light lid yet for negatives. the email feature integrates well with other programs and perfom without a hitch. the push buttons are well lit and easy to use. It has a large footprint by today's standards, but makes up for it with quality. It copies and scans quickly and has some fairly comprehensive software to get started with. Picture quality is great. It is well worth the money for a mid level scanner.
Summary: I spent 6 hours yesterday trying to get this scanner working. I have a total of 5 photos scanned to show for it. The software that comes w/ it is buggy as hell. I got REPEATED "hanging application" errors. I even updated to the most recent drivers/software from Microtek's website. NOTHING fixed it. I was so ready to throw the damn thing out the window you have no idea!! I'm a network administrator and I work on computers day in and day out.