Reviews and Problems with Microtek ScanMaker 9800XL
Showing 1-10 of 40
beautiful product but not friendly
Frank Tailor, Amazon
18 April 2013
Summary: Pictures that I have scanned with 1800f Microtek is nothing but astonishing. It closed my dark room all together. However software kills the machine. Its like a Roll-Royce being run by a Toyota Tercel 1983 engine! You have to turn on and off to get recognized then.. God forbids if you upgrade computer to Apple, neither Mac nor Scanner recognize each other then you have to Emulate using Fusion 5..
Summary: I bought this scanner about 7 years ago. I was running it on a Mac Mini on Tiger and just today bought a new computer running on MAC OS X Lion. the drivers on Microtek do not support Lion and so I thought I would have to get a new large format scanner, when this one was working just fine on my old computer. What I found was VueScan, it supports Lion and this ScanMaker 9800XL. So it's $39.95 for the Vuescan software, but it saved me from buying a new scanner.
Summary: Microtek ScanMaker 9800XL Scanner I have owned this item for several years and have had good results from its use. They have always developed drivers for the upgraded Mac operating systems to include 10.6 Snow Leopard. That is why I had a $350.00 refurbish overhaul (new lights ,maintenance, etc.) done to it several months ago. That has all changed now. They no longer intend to support the 9800XL with any further Mac system drivers.
Summary: I used a Microtek ScanMaker 9800XL from 2003 until this weekend, when a near miss lightning strike put it down. It grew with me over three generations of PC Computers and three generations of Windows operating systems. Always it was a loyal servant, making very high quality scanned images. Extreme resolution was never essential - 300 DPI was normally good enough although I sometimes used 600 DPI.
Summary: What a boondogle. Read about this scanner anywhere and you will see the scan light goes out pretty quickly and is not replaceable. What a rip-off. I didn't throw my 1-and-1/2-year-old one away. I keep it in sight to remind me to never again to buy anything from Microtek. That would be a "no stars" review if they would let me.
Summary: I won't get into too much detail, but my experience with this unit is the same as reported by many others here. It worked like a champ for about a year. The color scans were faithful and vivid and the black and white were great. Then, I guess it's the lamp, the color scans began looking horrible. No fidelity to the source material. Watercolor, in particular, looked wretched. It still works, but only in grayscale and is slow as molasses. It's also noisy.
Summary: I've had this scanner at work for at least 6 years. I haven't had any problems except a few driver issues early on. All those issues were fixed with reloading drivers. It's currently attached to an XP machine and works well. For all of those who reviewed this a slow scanner, um it's USB1, of course it's slow. For those who say it's blurry, try messing with the settings, Put a small Unsharp Mask on it. I liked it so much I bought a letter size for home.
Summary: I bought this product to scan documents every so often. We probably use this scanner maybe 5x a day. It's about 14 months old. The light seems to have gone out. So I've tried calling Microtek several times and all that happens is you cannot talk with someone. It just goes back to a pre-recorded message. When you choose technical support is says to go to their website. When you choose customer support it just replays the same message again and again and again.