Reviews and Problems with Microtek ArtixScan 1800f
Showing 1-6 of 6
MICROTEK IS NOT A COMPANY...IT IS A PROBLEM THAT YOU PURCHASE!
B. Zumpano "Bern", Amazon
2 August 2008
Summary: Hi.... I have had similar experiences with MicroTek. I purchased the MicroTek Artixscan 1800f about 4 years ago, and used it a minimum of times, perhaps only 4 times a year because I am busy with committments. I would say that the scanner has not been used more than 16 times since purchase. I paid over $1200.00 for it. it stopped working and the problem turned out to be the bulb.
Summary: My experience with Microtek has been a nightmare. They are rude and of no help whatsoever. When I received the scanner the inside of the glass was dirty so I called Microtek (no toll-free number) and was told to remove the top four screws and the top of the scanner would come off and I could then clean the glass. I did exactly that and the power button fell off and was broken.
Summary: Purchased a new Artixscan 1800f last January. I suspect that it was defective, since I had problems with the lamps from the beginning. Due to my very intense work schedule, I was unable to arrange for warranty service until last week. Microtek would not honor the warranty but wanted $400 to swap the unit for a refurbished one.
Summary: Our company purchased the Artixscan 1800F for $1500 a little over a year ago. Recently, the internal bulb burned out. We called customer service to buy a new bulb. For over two weeks, when calling customer service, we would get a recorded message that stated "customer service is currently closed to attend a special training session". Like I said, this went on for over two weeks! Finally, I called a different number I found on the internet.
Nice scans--but a persistent problem with my 1800F
Douglas Henderson, Amazon
19 September 2004
Summary: Bought my Microtek 1800F from Mac Zone last year for $1400 and got a $200,00 rebate some months later. I intented to use it for scanning 4x5 color transparencies and larger format B&W negative film. Scanning color 4x5's result in good detail and color, with data reaching 150+ MB. Black and white negatives are so sharp as to clearly show grain in fine-grained 4x5 negative film (when results are examined on screen at very high magnification).
Summary: I have been a Microtek fan for quite a few years, having started out with a Scanmaker III, then a Scanmaker 5, and finally progressing to the 1800f. The 1800f has firewire and USB connections, which makes switching between my PC and Mac effortless. Much easier to use then the old SCSI scanners I had and much improved optics. I was pondering getting a slide scanner but this one works great for archiving the thousands of slides that I have from my photography days.