Reviews and Problems with Microtek ArtixScan M1 Pro
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BUYER BEWARE - READ before buying MICROTEK
Dennis Dilmaghani, Amazon
12 July 2008
Summary: I normally don't write reviews, but in this case I feel compelled to let others know in advance what an important manufacturer has done to cut costs and how this policy affects the buyer/user. We recently learned (the hard way) that Microtek has ENTIRELY discontinued tech support by phone. The only way to reach support is by email. They promise a 24-48 hour response! For working professionals who need a responsive support department, this is unacceptable - at best.
Summary: I have a Microtek scanner and just downloaded the latest drivers. It turns out Microtek wants a program called Scan Finder to load at every start-up, and there is no way to disable this. The product works satisfactorily, but for my money, I will purchase something else. Something that doesn't create such a nuisance, and isn't so invasive.