Don't Buy! Runs Windows XP for an OS and Kodak won't update it
Christopher J. Mcgrath, Amazon
24 April 2014
Summary: We have one of these at my office and the product works great. The problem is it runs a version of Windows XP for an OS and Kodak support told me "the business manager did confirm extended support is available from Microsoft for XP but Kodak does not have any plans to purchase this extended support contract at this time". They are about to launch a new model (700) with Windows 7 for an OS. I can't believe they are still selling this model (for 2K!
Don't Buy! Device won't boot up and there's no way to re-install software!
4 December 2011
Summary: It was a great product while it worked but unfortunately it suddenly stopped working after about 14 months. Currently the device won't boot up properly and there is no way to re-install the OS/software seemingly because it is "embedded". The only option Kodak could offer me was to purchase a support contract and then have the device sent away for to be repaired. Needless to say I'm really disappointing that it cost around $2,500 and only worked for just over a year!
Summary: This machine have to be the worst I ever have to support and recommend. Kodak's older model, the one 100s, is a true work horse, where the 500s is a constant break and place. It have a high failure rate lasting only 2 months and have to replace it 3 times. Kodak's warranty is only 3 months and their service really suck as, especially from their Warranty Service Department.