Summary: After plowing through a user unfriendly set-up that took the better of two hours, I got the slide converter to work. However, two days later when I returned to copy more slides, the device failed. I called cuistomer services and spoke to two techs. They finally concluded there was a hardware problem. So, I followed their instructions and paperwork to return it to the company for repair or replacement (at my expense).
Excerpt: My computer would not recognize the usb. A call to customer support did not help; they advised that there were several calls backed up and they could not stay on the line. Returned this item and purchased the Ion Film 2 SD at another store and am very happy with it.
Excerpt: I was VERY disappointed that the drivers would not install with PC windows 7 without an additional $39. update. So returned the scanner as this was too much to add to the price of the scanner.
Excerpt: This was not good for 35mm film. The slide for film was flimsy and did not work well. In addition, the squares used to put the film in place often did not line up correctly and part of the picture was cut off. This may work well for slides.
Excerpt: After loading and reloading the software it finaly seem to work. The scanned slides were totally unacceptable. I'm too frustrated to spend any more time trying to get this thing to work. It'll be returned to morrow.
Summary: I'm not one to even write reviews, but i felt it was necessary to warn naive people like myself that this product is not a high quality film scanner. pictures i take with my 1.3mp phone camera have higher resolution and quality than this thing. The auto color balance is a joke and completely washes out images, to sum it up in a word: disappointment.