Warning: The paper handler shown does not come with this item.
Leonard J. Sparks, Amazon
22 November 2011
Summary: When I bought this scanner the picture showed a paper handler on top of the scanner. I purchased this item based upon the associated photo that shows a paper handler on top of the HP4010. This photo does not represent the item you will be purchasing from them.
Summary: Comments about HP Scanjet G4010 Photo Flatbed Scanner: Cumbersome setup. Fills the registry with endless entries. Too many steps to perform a scan. After a short period it started to pop up messages claiming to install software.
Summary: Bought this G4010 on Dec 28 2009, got it on 04 Jan 2010, tried to install it and there are no Win7 drivers. HP unwilling to say when they will be released. Contacted "tech support" no help, have written email am waiting for the answer. If it is not resolved within 10-days it is going back to Amazon
Summary: Newegg authorized my return of the first scanner & sent me a new one. I have no problem with Newegg, but am considering changing scanners if we can't get this new problem resolved.
Pros: Very good for slides & pictures, when the software sees the scanner.
Cons: Worked for a while, but then I was unable to open HP Solutions; it did not see my scanner. Called a tech in, & he was more frustrated than I. Tried many options available to him with no luck; left after 2.5 hrs.; he said he'll contact HP & try to get help but said he'd have to hound HP to get res...
Summary: I'm sending the Scanner back for a refund and I'm buying another Scanner with better reviews. HP should recall this Scanner.
Pros: Works with XP & Vista
Cons: The scanner scans the items at an angle even though the paper is straight. I have to keep turning off the scanner and turning it on – it works for a couple of scans then starts scanning at an angle like the sheet of paper is not aligned straight. It's also is not a very good quality scan. The gla...
Summary: Powered up, but carriage would not move. Spent hours with HP tech support, they tried to blame my USB drivers, which was nonsense. I tried it on several different computers with VIA and Intel USB chipset drivers. Got the same results, but HP was still trying to pass the buck.
Summary: Even when this scanner is working, the driver is poorly thought out. The fans on my dual G5 sound like vertical takeoff when the scanner is initialized! Making a preview scan can take a loooong time for the scanner to respond to the mouse click.
Pros: I bought this scanner in spite of my bad experience with an HP scanner (poor drivers in OS X 10.2) 3 years ago because it had a scanning bed larger than letter size. Since I scan a lot of 12" records, this is the difference between stitching 2 scans together in Photoshop VS 4. The 12.3" deep scan...
Cons: The drivers are every bit as buggy on a Mac (currently 10.4.11) as the earlier scanner I used 3 years ago! What's the problem(s)? 1. Activating the scanner usually hangs the system, necessitating a hard reboot! No force quit even possible, here! 2. Then when the scanner DOES manage to boot succes...
Summary: I received my HP G4010 on a Saturday. After setup, the scanner would not function. All it did was make a loud clicking sound. The scanning bar never moved. I tried to contact HP's tech support by phone and online, but they only offer help during the week.
Summary: Scanner functionality is great. Software included with the scanner does not work with Windows Vista. You can download a Vista version from HP and get the scanner to work, but no matter how many times you install, re-install, search for patches, etc., it is cumbersome and gives a lot of errors.