Summary: i only buy hp products and i own a big chunk of their stock. and i have been a happy camper i have been using the HP3010 scanner for my genealogy work: lots of old photos that i need to scan at 4800 resolution so i can restore them in cs4 photoshop. so i decided to upgrade to the HP8300 because it purports to be about 10 times faster. i first installed it on my new HP Elite 2509m desktop that i just purchased at Costco, running Windows 7.
Summary: I purchased the HP 8300 direct from HP.com (foolish me). First the Windows software included was for Windows XP/Vista. Both my HP desktop and HP laptop have Windows 7. I followed the instructions to go to the HP website and download the software and drivers for Windows 7 which I did. After installing the software the scanner would not work so I called HP Tech Support.
Summary: Scanjet 8300 Professional Image Scanner - 4800dpi(sold individuall) Yes it is easy to use. However, HP used to be a good company, but now they have joined the ranks of the fallen and have abysmally stupid policies. I bought this scanner three years ago, it has all the features I wanted, especially the ability to handle legal size scans.
Summary: Tried to use the slide scanner for the first time. TMA light would not work. Received message that said it was not connected. It was connected. Checked the HP site for this scanner and the forum on the site indicated this is a major problem with the 8300. It also indicated that HP support is not very responsive to getting it fixed or replaced. The scanner does work fine to scan documents or pictures.
Summary: We purchased this scanner for the purpose of scanning our slides and negatives. When we tried to scan, we kept getting an error message that stated the TMA adapter was not installed. I tried to solve the issue by using the online chat with HP. They stated that the product was over a year old and out of warranty and would not provide tech support unless we wanted to pay extra.
Doesn't work on a MAC at all. Works intermittently on a PC
Alva R. Peach, Amazon
2 October 2009
Summary: I spent three hours with HP technical support trying to make this thing work. The things they had me try were basic, like removing and then reinstalling cables, cycling power, and like. Gee why didn't I think of that? They blamed everything else but the scanner. When I refused to reinstall the hardware yet again, HPs solution was to request I buy a more expensive HP product. I remember when HP produced quality products. Not anymore!
Summary: Comments about HP Scanjet 8300: I have faced lots of issues since I purchased this scanner. I purchased two of them. The Transparency Adapter was wrecked on both and had to be swapped. It also caused some trouble communicating with my PC. It will be running along flawlessly, and subsequently I given the next scanning command and it reports: "Scanner not found." It doesn't expand negatives. Slides spit out hazily and unreadable. Totally Worthless!
Summary: I usually buy off of Amazon, but this time I bought off of CompuBizUSA to save money. What a joke? I don't advise it. They have poor customer service. My HP 8300 had glue underneath the glass and I had a hard time getting that replace. I finally got my scanner and I hate it. No matter what I do, the pictures all come out with dust, scratches and it would take me along time to clean up. I thought this would be a nice scanner. Not a good one and now I am stuck with it.
Summary: The 8300 scanner is a big, heavy piece of equipment that is probably capable of doing everything HP says it will. Unfortunately, I'll never know whether it can or not, because the software is such a joke that after several hours a day for over a week of dinking around with it and many, many calls to HP tech support, I gave up trying to get any better than 1200 dpi resolution from it and dropped it off at UPS for the return trip. More later about HP tech support.