Summary: I purchased this item in January 2013 for over $600, after moderate use (and this is supposed to be a heavy duty scanner) it stopped working in June 2013 - lamp problems. I contacted the seller and they referred me to HP, after contacting HP I was informed they would assign a local support company...
Summary: This machine is out of date! After not being able to "talk" to the network I spent hours on the phone with HP. They sent me a new hard drive which I replaced easily. Once HP remotely updated firmware it was discovered that the machine has an identity crisis - 2709 vs 2708.
Job Build is a Joke - Does not resume job after jam
Kathy F "momX7", Amazon
20 July 2010
Summary: While the touchscreen interface is worth 5 stars, the entire reason my agency upgraded to this HP scanner over our old one is moot. We've wasted every penny spent on it. The whole point was to be able to do larger scan jobs faster and with more compression.