Summary: I purchased this item in January 2013 for over $600, after moderate use (and this is supposed to be a heavy duty scanner) it stopped working in June 2013 - lamp problems. I contacted the seller and they referred me to HP, after contacting HP I was informed they would assign a local support company to replace the item. Two weeks after the initial complaint I have to keep calling the company Netser Trinidad to find out when they are coming.
Summary: This machine is out of date! After not being able to "talk" to the network I spent hours on the phone with HP. They sent me a new hard drive which I replaced easily. Once HP remotely updated firmware it was discovered that the machine has an identity crisis - 2709 vs 2708. They are sending yet another hard drive to try to resolve this. BEWARE of these OLD new machines! I don't know if the next hard drive will fix the problem - may be returning this monster tomorrow.
A compact, very fast, dependable document scanner with excellent user interface and scanning software
Robert D. Gordon, Amazon
5 August 2011
Summary: Up until now, I had always relied on flatbed scanners with an ADF so that I could scan book pages, photographs, magazines, as well as reams of business documents. But the ADF units on these combination devices often jammed and have proven over the years to lack durability. Now that I live in a pure digital photo world, most of my scanning is documents for which a page scanner is preferable to a flatbed.
Summary: After opening the box, I realized that the plastic protection on the cover was removed once and then placed again (not a very neat job). So it looked like I bought a used unit. Or a returned unit that has not gone through an inspection. I tested single sheets first without problem. When I tested 50 sheets. It failed to feed. (Reason for the first customer to return it?) After trying several times and readjusting the unit, it started to feed crooked.