Summary: I've scanned probably a few thousand photographs with this scanner. My wife hates it, and I'd have to admit there are a couple problems with the Photo Feeder. If it gets dusty (almost always) it won't pull the photos through and will stop.
Summary: My experience hasn't been nearly as bad as others here. The software ( I am on OS X Panther ) is about as pisspoor as it gets. Even Microsoft would be ashamed (I think). However it has never crashed it is just incredibly un-intuitive and ugly.
Summary: Even though some of the reviews were quite negative, I decided to go ahead and give this scanner a try. I (like others) was very interested in the photo feeder. The good news is that that scanner was simple to get working and I haven't had many problems with the photo feeder.
Summary: I bought one of these at the end of July, 2003 to use with a Mac OS 10.2.6. I installed the software that was on the CD included in the box (HP's website had the same version available for download).
Summary: After reading all the negative reviews, I hesitated to purchase the 5500c. But with the knowledge that I can take it back for a full refund within two weeks, I bit the bullet and purchased one.
Summary: I fully expected to have to return the scanner after reading all those bad reviews. But I'm glad I took the risk to buy it!! After scanning several hundred old photos(they can be any size between 3-by-5-inches and 4-by-6-inches as long as each bunch is the same size), I am extremely pleased.
Summary: Like others who reviewed this product, I bought it primarily for the APF to scan in photos. Like many others, the APF that came with the unit did not work. It would report a jam when there was no jam. HP technical service was fantastic.
Summary: The APF that came in the box never worked. It would repeatedly jam after every photo. Half an hour with tech support resulted in a APF replacement under warranty. I called support on a Saturday and UPS delivered a new APF on Thursday.
Summary: I bit the bullet and purchased the 5500c despite the other reviews on this site. Previously I tried the Scanjet 4570c and the Epson 1660. The 4570c was fast, but the user reviews raved about the Epson 1660.
Excerpt: Hi Leute, Denn dieser Scanner hat einen automatischen Stapeleinzug für Fotos im Format 10 mal 15 und 9 mal 13 Zentimeter. Das Besondere daran ist, dass die Fotos durch einen Luftstrom auf das Vorlagenglas transportiert werden.
Pros: Detailgenauigkeit, Geschwindigkeit, Fotoeinzug mit Luftstrom