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Dummy.190587
4.7 out of 10

HP Scanjet 5500c

Best Price at Amazon

Reviews and Problems with HP Scanjet 5500c

Showing 1-7 of 7
Overall 4
4.0

Photo Feeder? Hello?

hepcat "hepcat", Amazon
19 March 2010
  • Summary: Anyone know how to get the photo feeder to work these days? I think I have the latest driver, but I cannot find any way to run the photo feeder at all. I've used it in the past with some success (pre 10.3). But now I'm running 10.5 and it seems as though the photo feeder is no longer supported by the driver! Does anyone know how to run it?
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Overall 4
4.0

Every 2nd Photo Jams

me "none of yo bidness", Amazon
30 December 2003
  • Summary: Well, bought the scanner new. Called HP tech support when it would jam on every photo in the APF. Tech support sent a replacement APF Next Day Air. New feeder works better, but still jams on the 2nd photo (no matter how many are in the feeder) which appears to be more likely a software problem since the photo will feed on the next pass.
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Overall 4
4.0

I made a mistake!

Cate, Amazon
29 July 2003
  • Summary: I purchased this scanner on the extremely high recommendation of the sales rep who told me it is the "ultimate" scanner; after installing the software & uninstalling the software a few times, I called the NONTOLL-FREE HP Help LIne. The CSR suggested I unplug and replug in the cords to the scanner's power source, then to my laptop then unplug this cord and that cord yadda yadda yadda...15 minutes later,the same exact error message came up.
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Overall 4
4.0

returned it the very next day

Eric J. Fridman "ejf302", Amazon
16 July 2003
  • Summary: I bought this unit, and was pretty excited about the photo feeder. Unfortunately it didn't work. The feeder would make noises but would never grab any photos. I tried chatting with HPs support over the internet. It was horrible. I had to sit and wait as many as 7 or 8 minutes for the guy to type a response back. And all he could suggest was I try a different kind of paper (hmmm, lets see, its photo paper?) So I took the scanner back the very next day.
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Overall 4
4.0

Not Worth the [money] for APF

Mid MO Mom, Amazon
6 April 2003
  • Summary: If you are interested in the photo feeder, it does not save time, every 3-4 photos it would show a jam (but there was no jam) I would have to reset the photos and start again. Cust support was no help. Luckily I [was able to] exchange it for another one, I had the same problems with it. The auto crop did not work, and when I tried to change the folder to where the image would scan to, it still would send it to the default.
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Overall 4
4.0

Scanner good but gadgets disappoint

Stuart Williamson, Amazon
1 March 2003
  • Summary: I would not recommend this product. Setup was easy on Windows XP but the main problems are with the 'gadgets'. The auto photo feeder (APF) is little more than a plastic toy. It left fine parallel score marks (scratches) along the direction of glossy photos as they were scanned. This seems to be a known design issue and could not be fixed by Tech Support. I was told a replacement APF would not help.
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Overall 4
4.0

Fast, high quality scans, but....

MADman "~~~", Amazon
20 November 2002
  • Summary: I bought this primarily for the automatic photo feeder. It was great to be able to put in a stack of photos (I went up to 25 at a time) and walk away while it scanned. Had only one or two times when the feeder jammed; wished it would have allowed continuing after clearing the jam instead of stopping scanning on the batch completely.
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