Summary: this product is terrible, the only reason you might want one is to bulk scan photos but then you find the thing won't do a good job - the auto-crop software does not work and you end up getting your photo with a bit of the scanner's pieces visible as well, so then you're into doing work by hand on each image to manually crop. sort of defeats the purpose. hp support is useless on this subjec too. run away.
Summary: Ive had this for about 2yrs and only used the feeder once. Now i go to use it again and the thing wont work!! Its not pulling the pics in, and/or it jams. When i took it to bestbuy they said they cannot work on this machine even if i pay them, id have to go through HP directly. Now im in search of a new auto feeder, and cannot find one. $300 out the window ...
Summary: This has been the worst consumer electronics purchase I've ever made. I had to have the feeder replaced twice and it still jams. The software is buggy and the tech support horrible. After 18 months the lamp started leaving streaks on the glass too. What a disaster. Steer clear!!!
Summary: I purchased this scanner on March 14th 2005. The feeder did not work from day one. After contacting HP Customer Support I was told that I would need to replace the feeder for an additional $129.00! Please do not throw your money away on this scanner.
Summary: This product has terrible drivers that constantly malfunction. The one big feature of this scanner- the automatic photo feeder, never works. It just tries to pull a picture in but fails (no matter how many you put in the feeder, what size they are, how far you stuff them in), then scans a blank page, saves it, and continues to do this over and over indefinitely until you either run out of hard drive space or remove the pictures from the feeder.
Summary: If you're looking for a good quality scanner, stay away from this one. The automatic photo feeder looks nice, too bad it's not functional. Apparently, I'm not the only one who had this problem. It did, however, work okay for regular scanning of documents and photos. Unfortunately, only after a little over a year this scanner does not function at all. As a result, I'm currently shopping for a new one, and I will not even consider an HP product this time around.
Summary: First, I am a HUGE HP fan. I love their printers and have had 8 over the last 14 years and still have four of them all over the house. I have used and loved HP Laser and Inkjet printers since the early 90s. So I really looked forward to using their scanner and photo feeder because my family of 6 has many thousands of 3.5 x 5 and 4 x 6 photos we want to scan and save to DVD. This was to be THE answer. Boy, was I wrong. Well, HP was wrong, I was just gullible.
Summary: When I first purchased this product, I liked it - I must admit. After a while though, I realized what a piece of crap it is. The picture feeder is decent, but gets stuck all the time, and to get it to work I had to remove the sticky stuff from the underside of the lid which continues to leave a residue that has to be cleaned. Forget scanning the negatives - the negative scanner doesn't work very well - especially with the software that comes with it.
Summary: Worked great out of the box and for the first few months, and then it stopped working. Period. Just gave me an error message telling me to call tech support when I'd try to scan. After several emails failed to solve the problem (Reply #1: Try unplugging it and plugging back in. Response #1: Nope. Didn't fix it. Reply #2. Turn it off. Unplug all the cables from it. Wait 5 minutes. Reconnect cables. Response #2: Nope, still broken. Reply #3: Try unplugging it and ...