Summary: No Fujitsu Customer service!!! No parts available. The sheet feeder does not always load the paper in a straight path. A lot of times, it will skew the paper and run it through at an angle. The software is mediocre. Doesn't work with Windows!!!
Summary: I have been trying to put together a "paperless" (or as near as possible, anyway) filing solution for the past few years. I had looked at the ScanSnap several times before, but always balked at the cost (might be hard for some to swallow, when you can go in any office store these days and get a multifunction printer with scanner for ~$30). But I finally had to admit that trying to scan all my bills, articles, etc. on a flatbed scanner just wasn't cutting it.
Summary: The Scansnap scanner is very handy, small and does the job. It is easy to use but: - The paper stack holder is badly designed making it easy for sheets to get crushed or go misguided. - It could be designed to hold more than 10 sheets. I would say 25-30 (or more) would be perfect. - It is not as quick as it should be Overall I am happy with it and would buy it again, but Fujitsu could easily resolve those 3 issues and offer the market a great scanner.
Summary: I am a consultant and work out of my home office about 70% of the time. I deal alot with documents and purchased this scanner in hopes of getting a good scanner for the variety of documents that I handle almost daily. I am always converting the paper document to pdf. My objective was to reduce the size of my paper files, eliminate the need for a fax machine, and increased efficiency (example: sign agreement and immediately turn it around to conclude the deal).
Summary: I have rarely been this excited and pleased with a piece of electronic equipment. This is, without doubt, one of the best office machine purchases I have ever made. ScanSnap was a 'snap' to set up and start using. It occupies otherwise unusable space on my desk, is simple to use (insert document, press button) and has worked flawlessly thus far. I've tested on color photos as well. 5x7 scanned to a 152kb PDF file and looks great.