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Fujitsu-scansnap-ix500.34111856
10 out of 10

Fujitsu ScanSnap iX500

Great Deal: $418.80

Reviews and Problems with Fujitsu ScanSnap iX500

Showing 1-10 of 17
Overall 2
2.0

not user friendly

bummed, Adorama
18 June 2014
  • Excerpt: expected much more ease in use...sits and gathers dust while I look for a new filing cabinet...more work than it's worth.
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Overall 2
2.0

avoid

Irate, Office Depot
25 March 2014
  • Excerpt: The original one was great. The updated version is terrible: it regular crumples receipts. Their proposed solution is inane: use the sheet feeder? Why would someone purchase a document scanner for its ability to scan multiple documents quickly, and then use a sheet feeder. So I have to scour the web in search of something that works. Sigh. $500 down the tubes.
  • Cons: Jams Easily
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Overall 2
2.0

I am very disappointed!

jamie22, Adorama
13 February 2014
  • Excerpt: The product scans fast but the software and user interface of very difficult to navigate. They need an overhaul on how to write and display instructions. For the price this is not user friendly or worth buying. Its been very frustrating to set it up to work properly.
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Overall 2
2.0

9 months later, it no longer feed paper

GordonF238, Amazon
21 November 2013
  • Summary: I purchased this item based largely on the positive Amazon reviews. Reviews, which must have been written upon first impressions of the product. I've been using this scanner for 9 months. During this time I've only scanned 798 pages (as per the Scanner's software that counts pages). Last month, the scanner stopped properly feeding paper. It would make its usual 5 attempts, and then report a paper jam (when in fact, the paper was never fed).
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Overall 2
2.0

Disappointing scanning software

John14, Adorama
9 September 2013
  • Excerpt: Was excited to get iX500. Sadly, the scanning software is deficient. Scans using our printers' scanning software were more accurate. Accuracy, not just speed, is the name of the game. Moreover, the other scans were easier to correct. Fujitsu needs to take a long look at the scanning software products and significantly upgrade its scanning software. We were going to purchase multiple ScanSnaps but now have backed off until we can verify there is more reliable scanning.
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Overall 2
2.0

Great product if duplex works

Terry, Amazon
1 June 2013
  • Summary: I was very excited when I purchased the Scansnap. I noticed there were plenty of low rating reviews within the last 2 months. However, I went ahead and bought it hoping I wouldn't get a bad one. When the machine arrived, I happily scanned several documents. It worked great until I used the duplex mode in the 3rd day. Blue and Green Vertical bars covered the other side of the document rendering it to be unreadable. I was disappointed.
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Overall 2
2.0

Seems to be a quality control issue. Works well when it works!

R. Francis, Amazon
27 May 2013
  • Summary: I bought this based on professional reviews and comments of previous ScanSnap models and the reviews on Amazon. The scanner worked great for 3 weeks and then starting experiencing a variety of issues that strongly appear to be related to the model. 1. During some scans, the rollers would not stop even after the documents were scanned. 2. Orange light blinking for a period of time. 3. Light stays blue even when you close the machine.
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Overall 2
2.0

Not as good as the S1500

jperd39, Amazon
27 April 2013
  • Summary: I had a Scansnap S1500 that I was very happy with. Very reliable, worked great. I was excited to get the iX500, mostly for faster scanning. The unit is almost unusable it is so flaky. It randomly shuts down and stops communicating with my computer. Sometimes closing and opening it fixes the problem. Sometimes unplugging and replugging the USB cable. Sometimes I have to cycle power.
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Overall 2
2.0

Multi Feed City

Jeffrey C. Hogue "Steeler Fan", Amazon
15 April 2013
  • Summary: I can barely scan with this unit. It jams almost every time. I get a multi feed error as it sucks 10 to 12 pages through at a time. Tried everything with the paper to no avail. Sending back.
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Overall 2
2.0

Has a hardware error

Valeria, Amazon
10 April 2013
  • Summary: Just got this because it had the most positive feedback, however, right away started giving hardware errors, worked a couple times but most of the time just gives the same error. Sending it back.
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