Summary: I purchased this item based largely on the positive Amazon reviews. Reviews, which must have been written upon first impressions of the product. I've been using this scanner for 9 months. During this time I've only scanned 798 pages (as per the Scanner's software that counts pages). Last month, the scanner stopped properly feeding paper. It would make its usual 5 attempts, and then report a paper jam (when in fact, the paper was never fed).
Summary: I was very excited when I purchased the Scansnap. I noticed there were plenty of low rating reviews within the last 2 months. However, I went ahead and bought it hoping I wouldn't get a bad one. When the machine arrived, I happily scanned several documents. It worked great until I used the duplex mode in the 3rd day. Blue and Green Vertical bars covered the other side of the document rendering it to be unreadable. I was disappointed.
Summary: I had a Scansnap S1500 that I was very happy with. Very reliable, worked great. I was excited to get the iX500, mostly for faster scanning. The unit is almost unusable it is so flaky. It randomly shuts down and stops communicating with my computer. Sometimes closing and opening it fixes the problem. Sometimes unplugging and replugging the USB cable. Sometimes I have to cycle power.
Summary: Just got this because it had the most positive feedback, however, right away started giving hardware errors, worked a couple times but most of the time just gives the same error. Sending it back.
Summary: I wanted to like it, the reviews were great, etc., but I ended up with two units in a row that were dead on arrival. I plugged them in, the connection was made, but a hardware error popped up in the Fujitsu dialog window when I went to scan anything. I tried on both a PC and Mac, with the same result (though a slightly different error code). Fujitsu support was pretty useless. There are apparently some serious quality control issues with these things, so beware.
Summary: As a long time Fujitsu scanner fan, I was looking forward to the arrival of the ix500. Now tried two examples of the scanner on multiple late model Mac computers. Always the same experience - works on first installation then stops working at the first reboot. Removing, updating and reinstalling the software has no effect. Fujitsu support no help beyond the inevitable - unplug, reboot, reinstall...... Two boat anchors.