Summary: I was disappointed with the Perfection V550 Photo scanner. The scanner hardware worked okay, but no better than my old scanner. The software was poor and not helpfull. It didn't even open the image just scanned! I had to go searching through hundred of files in the My Pictures folder. It also offered no touch up tools, which my old scanner does. I returned the new scanner. I'll continue using the old one.
Summary: the v-500 has produced good quality scans, when it works. The lid cover plug often comes loose, causing an error, and having to shut down and reboot the entire program. The enclosed 1 sheet of instructions is woefully inadequate. Be sure to check their website for the closest service center. If there is none within your STATE, you need service you might have to bear shipping fees both ways.
Summary: I purchased this today from Office Depot. I set it up this evening and discovered there is either dust or a scratch on the inside of the glass. It's always disappointing to get something new and find the quality is not what was expected. It scans okay and works as promised. Also the copy utility software for the third button is missing from the CD. It's not available to download on this site either, at least not that I could find.
Excerpt: This scanner has not lived up to my expectations in scanning various media. I do not rely on it for any other reason than to scan my kids' school papers thereby avoiding running to the library to make copies.
Excerpt: Just wish it came with the soft ware listed on the shelf tag. Epson just listed Elements on the box, Staples printed Elements 9.0 on the tag. It came with Elements 6. 4 years old & non returnable software.
Pros: Accurate Color, Epson is quality, Good Bit Depth, Good Resolution