Summary: After making 10 scans, found that image is cropped (cut) on the edge if using the edge to get a straight alignment. When copying concert ticket stubs, cutting off some of the edge is not acceptable. Other photos show dust and smudges NOT on the image. Disappointing.
Summary: I was disappointed with the Perfection V550 Photo scanner. The scanner hardware worked okay, but no better than my old scanner. The software was poor and not helpfull. It didn't even open the image just scanned! I had to go searching through hundred of files in the My Pictures folder. It also offered no touch up tools, which my old scanner does. I returned the new scanner. I'll continue using the old one.
Summary: I purchased this today from Office Depot. I set it up this evening and discovered there is either dust or a scratch on the inside of the glass. It's always disappointing to get something new and find the quality is not what was expected. It scans okay and works as promised. Also the copy utility software for the third button is missing from the CD. It's not available to download on this site either, at least not that I could find.
Summary: Installing the V500 is a snap, and the scans it generates are excellent. So why am I returning it after just a day? It's too slow by a longshot, for me at least. You might have better luck or more patience. Plain scans (no dust removal, no ICE) of 35mm negatives (24-bit color, 3200dpi) took 15 minutes each, not 2-3 minutes, like many people report from similar scanners.
Summary: I have the higher end Epson scanner at the office and it works without a problem. This one, however, has a terrible paper feeder. It is inconsistent at best. If you are scanning in pictures on the flatbed, enjoy. If you are looking for a workhorse for paper scanning, this is not it.
Summary: Where the scientist ended up with his head spliced onto a fly's body and was flying around saying "Help Me, Help Me"? That's the V500 Office scanner. The base of the scanner is the V500 Photo scanner. The top comes from something else. They work together, but aesthetically they don't exactly match...they aren't even made out of the same color of plastic. When you first open the box, you find a complete V500 Photo scanner and a separate Automatic Document Feeder.
Summary: I wish I had read the review by Steve Kass below instead of spending 3 days on the phone with tech support. Scanning a 2 1/4 negative to 11x11 file went from 3 minutes with my old Epson 1650 to almost 12 minutes with the V500. It stalled at the 2 minute mark while the scanner stopped responding for 4 minutes before picking back up. The scan looked good but when you multiply that time by a sheet of negatives it's unrealistic.