Excerpt: Set it up worked fine first try. Did not use it for a few months, now it won't power on! I went to the local Staples to get a copy of the receipt so I could send this back to epson and they said I never purchased it at staples, yet here it is in the list of products I purchased for a review.
Summary: Can't use it. Was recommended by Epson rep to upgrade to this scanner to work with my Yosemite version for my Mac. After setting up & downloading program it did not work. After then reading requirements I realized my Mac version is not supported by this Epson scanner. Since I opened, set up & downloaded disc I cannot return so I am now stuck with this scanner & the old one that is now outdated. Not happy!
Summary: The program loaded and was registered. My first project was to scan some forms, memos & letters done in my old computer before the hard drive crashed. Today I scanned a memo of a previously printed copy. To Save As, the only extensions available are for photos, such as .jpeg. My scan came out with a mostly blank page with a few odd shapes randomly places.
Summary: I purchased this device based on its compatibility with windows 7. I spent 5 hours trying all the tech tricks I could find to get my software to recognize the scanner. I gave up about midnight last night. I am returning this device today.
Summary: My 10 or so year old Epson Perfection 3170 Photo flat bed scanner jammed up and so I thought, rather than trying to get it repaired, I would purchase a new scanner as my 3170 was so old. I was shocked to discover that the V37 took at least 5 times as long to complete a scan as my 3170. Since I do a lot of scanning sometimes on a daily basis for my business, this slowness was unacceptable.
Summary: Spent a couple of hours trying to get the V37 to produce an image with something other than lowest resolution. After failing, I contacted technical support. After two calls and a considerable amount of time trying to get it to work properly, it was decided the scanner was defective and had to be exchanged. I also have an older Epson Perfection 3200 Photo scanner for which, in the past, no driver was available for my current computer.
Summary: Could not get my computer mac OS X 10.7.5 to ever be able to communicate with the scanner. Worked on it for 2+ hours and am taking the scanner back to Staples tomorrow. Please remove any registration information that you have of me owning this scanner. Thanks.