Summary: Epson has continued with great support on this professional grade scanner. Everything up to Win 7 32/64 bit has driver downloads at Epson from Win98 to Win 7, Mac, and there is even links to Linux 4 versions of Perfection 3170 drivers by Epson, although they say they do not support. For those who say this scanner is slow, this scanner has a real optical resolution (not interpolated) of 3200x6400. That's about the highest resolution offered to consumers.
Summary: I have used this scanner for over 3 years now and love it. It has never given me any trouble. The quality of the scans are very good. The software it comes with is also great. As far as being slow, Mine isn't. Not any slower than any other scanner I have had or currently have. In fact, unless you have the DPI setting maxed out, it is very fast.
Summary: EPSB11B161011 Perfection 3170 Photo Scanner, 3200x6400dpi Excellent workhorse for all scanning tasks. I've used mine for documents, pictures, slides and negatives with great results. The color correction in most cases provides better scanned images than the original, although there are some cases where the features need to be turned off. The included PaperPort software (version 8) was very good, but did not recognize Windows folders.
Summary: This is a great scanner for the money. Installed quickly with no problems into Windows XP Home. Just make sure you install software first and then plug in the scanner. So for I have scanned black/white & color negatives with exceptional quality. I have had the same results with black/white & color photos. I usually import my older photos needing restoration into Adobe 7 for touchup.
Summary: I bought this scanner last week. While installing the software it seemed to totally stall while installing one of the pieces of software (business card reading). The disk reader was cycling on and off and nothing happened for what seemed to be a long time. I called customer service and got several pieces of advice which actually didn't help. After several tries I decided to go and have dinner. Lo and behold when I came back it had installed.
Summary: I am very satisfied with this scanner. I just upgraded it from a 4 year old Canon which doesn't compare with this one in any way (I just got a new printer from Canon too, which I hate). I had absolutely no problem hooking this up, installing the software and getting it to work, and using this to scan slides, photos and make photo copies. I haven't found the Epson software buggy at all, as some other people have commented.
Summary: This scanner is perfect for what you might call a "power home user." I scan a lot of stuff, and it's fast and easy with this machine. There also are modes for different kinds of documents - newspapers, magazines, photos, text documents, etc. - that make it easy to get the best image from the scanner. You can't beat the resolution. It's a lot of bang for your buck in that respect. There are other scanners for about the same price that aren't nearly as good.
Summary: Was a little nervous that I would encounter software problems after reading reviews, and, at first, I was experiencing difficulties--scanner would often stall on preview. Sent an email to Epson, received back a very prompt and detailed response. My mistake was running Classic (OS 9) simultaneous to OSX. That was confusing things. Once I made sure OS 9 was off, everything since has been smooth sailing.
Summary: I would have given this four stars because of software conflicts, but their phone technical support was so above average that they deserve at least five stars. The bottom line is the scanner is terrific and works fine with XP. I had a problem with SMART PANEL not launching. After two hours on the phone with some very patient tech support people, it was determined that the TWAIN_32 folder in my C:drive had a folder for my digital camera AND one for the new scanner.