Summary: Having never owned a scanner I'm am quite impressed with the quick and beautiful job this thing does of putting my old photos into the computer. But the bundled software really leaves alot to be desired. A really elegant piece of software is usually immediatly comfortable and intuitive. Epson's "Smart Panel" software leaves me cursing and gritting my teeth.
Summary: Expected it to work with USB 2.0, so ordered USB 2.0 PCI card when I ordered the Scanner. When the scanner was delivered and tried out, I found it did not support USB 2.0 on the Mac...It states this on the box, but nowhere did I see that it was not supported when I ordered it. Also, much of the software does not work with Panther(OS10.3.5). I finally found it could be used by ignoring the buttons on the scanner front.
Scanner good...company bad, really bad, did I say how bad...
no name "no name", Amazon
21 July 2004
Summary: Scanner works great. Great quality and so far, I have not found any downside to the scanner. So why only 3 stars? I'm giving it 3 stars because the Customer Service for Epson really blows! Even though the scanner does a good job, when I received it, it had finger/palm prints UNDER the scanner glass. This could happen, manufacturing isn't perfect and it doesn't mean the scanner doesn't scan well. So, I thought, "It happens, no big deal.
Summary: I just boxed up my Epson 3170 to send it back. I had it one day, during which time I was able to coax some very nice scans from some old color negatives. I say "coax" because my unit quickly developed a problem where it would intermittently emit a high-pitched squeal and the red trouble light would flash. Sometimes powering the unit off and then back on would fix the problem, more often it would not.